Documents and policies

Information leaflets

Finding a home (PDF, 530KB)

Mutual Exchange (PDF, 381KB)

Neighbourhood safety (PDF, 343KB)

Corporate policies

Bribery Act Statement (PDF, 103KB)

Board Diversity Policy (PDF, 158KB)

Domestic Abuse in the Workplace (PDF, 346KB)

Equity, Diversity and Belonging Policy (PDF, 925KB)

Whistleblowing Policy (PDF, 294KB)

Policies and procedures

Chargeable Repairs Policy (PDF, 304KB)

Community Safety and Anti-Social Behaviour Policy (PDF, 359KB)

Complaints and Compliments Policy (customer friendly) (PDF, 67KB)

Complaints and Compliments Policy  (PDF, 100KB)

Damp and Mould Procedure (288KB) 

Diversity and Inclusion in Service Provision (PDF, 133KB)

Domestic Abuse Policy (PDF, 237KB)

Equipment and Adaptations Policy and Procedure (PDF, 184KB)

Garage Policy (PDF, 217KB)

Income Management Policy (PDF, 349KB)

Leasehold Management Policy (PDF, 218KB)

Neighbourhood Management Policy (PDF, 367KB)

Repairs and Maintenance Policy (PDF, 398KB)

Safeguarding Adults at Risk Policy (PDF, 303KB)

Safeguarding Children Policy (PDF, 290KB)

Suspensions Policy (PDF, 397KB)

Tenancy Management Policy (PDF, 314KB)

Tenancy Policy (PDF, 304KB)

Tenant and Resident Engagement Policy (PDF, 187KB)

Tree Management Policy (PDF, 264KB) 

Vulnerability Policy (PDF, 568KB)

Tenant and leaseholder documents

A guide to using your heating system: Core 364 (PDF, 3MB)

A guide to your PassivHaus Home (PDF, 2MB)

Aspire Grant Programme: Guidance for applicants (PDF, 3.2MB)

Aspire Grant Programme: Application form (PDF, 415KB)

Competition terms and conditions (PDF, 405KB)

Empower Sunderland Local Community Fund: application form (PDF, 461KB)

Empower Sunderland Local Community Fund: terms and conditions (PDF, 80KB)

Empower Sunderland Local Community Fund: guidance for applicants (PDF, 5.1MB)

Empower Sunderland Local Community Fund: 12 month monitoring and evaluation form (DOCX, 64KB)

Garage application form (PDF, 41KB)

Genie product terms and conditions (PDF, 98KB)

Home contents insurance prospectus booklet (PDF, 245 KB)

Home contents insurance disclaimer (PDF, 131KB)

Laminate Flooring Fact Sheet (PDF, 22KB)

Leaseholder Information Booklet (PDF, 1.5MB)

Property Guide: Central (PDF, 864KB)

Property Guide: Houghton and Hetton (PDF, 282KB)

Property Guide: North (PDF, 194KB)

Property Guide: South (PDF, 206KB)

Property Guide: Washington (PDF, 293KB)

Rental Portfolio (PDF, 36KB)

Tenant Handbook (PDF, 1.9MB)

The Lettable Standard (PDF, 549KB)

Understanding your solar PV system and maximising the benefits (PDF, 197KB)

Boiler manuals

Ariston Clas HE System (PDF, 1.7MB)

Glow-worm Flexicom CX (PDF, 2.6MB)

Ideal Isar (PDF, 245KB)

Potterton Assure Combi (PDF, 1.1MB)

Potterton Assure System (PDF, 1MB)

Potterton Promax Combi (PDF, 2.3MB)

Potterton Promax Combi HE Plus A Range (PDF, 1.4MB)

Rehema Avanta User Guide (PDF, 1.2MB)

Thermostat manuals

Neomitis RTE7RFD and RTE7RFBD (PDF, 3.7MB)

Danfoss Set1E User Instructions (PDF, 105KB)

Danfoss TP5000 Si and TP5000M RF Si User Instructions (PDF, 415KB)

Tenant annual reports

Annual Report for tenants and leaseholders 2020 to 2021 (PDF, 2MB)

Tenant Annual Report 2019 to 2020 (PDF, 181KB)

Customer annual report 2019: You & Gentoo (PDF, 2.2MB)

Customer annual report 2018: You & Gentoo (PDF, 1.6MB)

Customer annual report 2017: You & Gentoo (PDF, 7.6MB)

Customer annual report 2016 to 2017 (PDF, 658KB)

Customer annual report 2015 to 2016 (PDF, 1.2MB)

Customer annual report 2014 to 2015 (PDF, 320KB)

Customer annual report 2013 to 2014 (PDF, 3.9MB)

Corporate strategy

Corporate Strategy 2023 (PDF 10.3MB)