Reporting a repair
Find out how to report a repair, what information we need from you, what happens at your repair appointment, and how we prioritise repairs.
Emergency repairs include a risk to life or danger to property if it is not repaired quickly. You can report an emergency repair 24 hours a day by calling 0191 525 5000.
Cancelling or rearranging your repair appointment
You can request to cancel or rearrange a repair appointment if you need to. Try to let us know more than 24 hours before your appointment.
No heating or hot water
A warm home helps reduce illness and prevent damp. There are checks you can do to fix your heating and hot water before you report a repair.
Dealing with damp
Damp happens when water comes in from the outside or there’s a lot of condensation. Damp can damage your home and cause wet patches on the walls and ceilings.
Water leaks, blocked pipes and drains
Water leaks and blocked drains can cause a lot of damage to your home and may affect your neighbours’ homes too.
Who is responsible for repairs
There are repairs we are responsible for, repairs you are responsible for and repairs we will charge for.