Our responsibilities and services
We continuously measure and monitor our services to make sure we maintain the highest standards possible.
Setting rents and service charges
Every March, we tell tenants and leaseholders what their rent and yearly service charges are. We set rent and service charges based on government guidelines.
Tenancy fraud is someone illegally living in a property they are not entitled to. It stops people who are waiting for a property from getting a home.
Former tenant arrears
If your tenancy has ended with outstanding arrears, we will work with you to agree a plan that that works for you and your finances.
Leaseholder rights and responsibilities
A leaseholder owns their flat or apartment in a building that is owned by Gentoo. Your lease allows you to own your flat or apartment for 99 to 150 years.