Our responsibilities as a landlord

Find out about our responsibilities and services. This includes repairs, leaseholders, customer services and concierge services, and helping vulnerable customers.

Our responsibilities and services

We continuously measure and monitor our services to make sure we maintain the highest standards possible.
Find out more about our responsibilities and services

Setting rents and service charges

Every March, we tell customers and leaseholders what their rent and yearly service charges are. We set rent and service charges based on government guidelines.
Find out more about how we set your rent and service charges

Tenancy fraud

Tenancy fraud is someone illegally living in a property they are not entitled to. It stops people who are waiting for a property from getting a home.
Find out more about tenancy fraud

Former customer arrears

If your tenancy has ended with outstanding arrears, we will work with you to agree a plan that that works for you and your finances.
Find out more about former customer arrears

Information for leaseholders

A leaseholder owns a flat in a building that Gentoo owns. Your lease contains the terms and conditions you agree to follow.
Find out more information for leaseholders