Our responsibilities as a landlord

Find out about our responsibilities and services. This includes repairs, leaseholders, customer and concierge services, and helping vulnerable tenants.

Our responsibilities and services

We continuously measure and monitor our services to make sure we maintain the highest standards possible.
Find out more about our responsibilities and services

Setting rents and service charges

Every March, we tell tenants and leaseholders what their rent and yearly service charges are. We set rent and service charges based on government guidelines.
Find out more about how we set your rent and service charges

Tenancy fraud

Tenancy fraud is someone illegally living in a property they are not entitled to. It stops people who are waiting for a property from getting a home.
Find out more about tenancy fraud

Former tenant arrears

If your tenancy has ended with outstanding arrears, we will work with you to agree a plan that that works for you and your finances.
Find out more about former tenant arrears

Leaseholder rights and responsibilities

A leaseholder owns their flat or apartment in a building that is owned by Gentoo. Your lease allows you to own your flat or apartment for 99 to 150 years.
Find out more about leaseholder rights and responsibilities