Cost-of-living crisis support
Find out what we can do to help you manage your money and get some practical tips to save money and energy.
Managing your money
Whatever your financial situation, our Money Matters Team will work with you to give you all the support and advice you need.
Energy costs, energy bills and fuel debt
Our Money Matters Team can offer energy advice that can help you reduce your energy costs and recover from fuel debt.
Supporting you back into work
We can refer you to partner organisations who can give advice, support and training to help you learn new skills and get back into work.
Domestic abuse can happen to anyone and your safety is our priority. Any information you give us is confidential unless we are legally required to report it. We will never tell the person responsible you spoke to us.
We offer free wellbeing support, advice and practical help all our customers.
Health and mobility assessments
We assess vulnerable and disabled customers so we can support you in your home.
Neighbourhood safety help and support
Find out about the neighbourhood safety help and support we offer including support officers, mediation, acceptable behaviour agreements or contracts, and positive engagement.
Supporting young people
We support young people aged 16 to 25 to help them live independently. We offer supported housing, advice and guidance to meet their specific needs.
Help furnishing your home
We want to help you settle into your home as soon as possible. We work with Newcastle Furniture Service (NFS) so you can rent furniture for your home.
Frauds and scams
People who are trying to defraud or scam you may claim to be our staff or sub-contractors working for us.
Aspire Community Grant Programme
Our Aspire Community Grant Programme supports communities with donations of up to £500. The grants are used to fund activities and volunteer groups.
Empower Sunderland Local Community Fund
The fund grants money to energy and environmental projects in Sunderland that will help the local community.
Help to stop smoking with a free vape
Find out more about the Swap to Stop programme.