Contact us with your general enquiries, complaints and compliments. You can also find the details of our local offices.

General enquiries

Information about our general telephone number, online enquiry form and opening hours.
Find out more about general enquiries

Neighbourhood Co-ordinators

Neighbourhood Co-ordinators engage and work with customers, leaseholders, residents and the wider community to have a positive effect on people’s lives.
Find out more about Neighbourhood Co-ordinators

Schemes and scheme managers

Names, addresses and contact details of sheltered housing and extra care schemes and scheme managers.
Find out more about schemes and scheme managers

Our local offices

We have offices in City Hall, Doxford International Business Park, Houghton, Southwick and Washington.
Find out where our local offices are

Complaints procedure

We welcome all feedback so we can improve our services for customers and residents.
Find out more about our complaints procedure


We love to hear about the good work our staff do. Use this form to leave a compliment for a member of staff.
Compliments form