Your home

Your rights as a tenant and how to manage your tenancy. This includes how to be safe, insure your contents, maintain your home and keep it in a good condition.

Repairs

Our repairs service is available to all tenants so we can prevent further damage and make sure you feel safe and secure in your home.
Find out more about repairs

Paying your rent and other charges

There are different ways to pay your rent and other charges, like service charges and ground rents.
Find out more about paying your rent and other charges

Safety in your home

How to keep you and your home safe and what to do if you have pests, asbestos, carbon monoxide, or need your smoke detector, gas or electrical checked.
Find out more about safety in your home

Maintaining and living in your home

How to maintain your home and what you need our permission for. Including information about living in a flat, sheltered housing and extra care schemes.
Find out more about maintaining and living in your home

Insuring the contents of your home

We recommend everyone has contents insurance to protect their valuables. You can get it from any provider, but we designed our scheme for tenants and leaseholders.
Find out more about insuring the contents of your home

Swapping your home

You can swap your home with another Gentoo tenant or with a tenant from another registered housing provider or council.
Find out more about swapping your home

Ending your tenancy

If you want to end your tenancy, you need to give us four weeks' written notice. You must not end your tenancy, move out and leave your home without telling us first.
Find out more about ending your tenancy

Tenant rights

Your tenancy agreement gives you the right to use our repairs, emergency repairs, and support services. As a tenant, you have rights we must respect.
Find out more about tenant rights

Our responsibilities as a landlord

Find out about our responsibilities and services. This includes repairs, leaseholders, customer and concierge services, and helping vulnerable tenants.
Find out more about our responsibilities as a landlord

Tenancy agreements

All our tenants have a tenancy agreement that is a legal contract between them and us.
Find out more about tenancy agreements

Monkwearmouth and Roker district heating system

Core364 is a district heating scheme in Monkwearmouth and Roker where a ground source heat pump system heats homes in 7 high-rise blocks.
Find out more about Monkwearmouth and Roker district heating system

Washington district heating

The district heating system supplies heating and hot water to homes in Albany, Fatfield and Oxclose. Properties in Washington on the district heating system are unlikely to have a gas supply.
Find out more about Washington district heating