General enquiries

Information about our general telephone number, online enquiry form and opening hours.


0191 525 5000


1. To pay your rent or other charges
2. For anything to do with repairs
3. To speak to someone about finding a new home or your current application
4. For all other housing queries
5. To speak to someone about anything else

Opening times

Monday to Thursday, 8:30am to 5pm
Friday, 8:30am to 12:30pm

Outside of these days and times, you can call 0191 525 5000 to pay your rent and report emergency repairs.

Enquiry form

Fill in the general enquiries form.

In person

You can visit one of our local offices. Our offices are open:

  • Monday to Thursday, 9am to 4pm
  • Friday, 9am to midday