My Gentoo
My Gentoo gives you access to different services to help you manage your tenancy. It is available 24 hours a day.
What you can do with My Gentoo
Once you have registered, you can use My Gentoo to:
- view your rent statement
- pay rent for your home, garage or car parking space
- update your personal information
- report repairs and book a time that suits you
- cancel or rearrange a repair
- view repairs history
- send us a direct message about your tenancy or a repair
Repairs you can report on My Gentoo
External work
This includes repairs to:
- cracked brickwork
- paths and paved areas
- blocked or broken gullies
- wooden gates
Joinery
This includes repairs to:
- bath panels
- rehang kitchen unit doors
- draughty front and back doors
- door locks and letterboxes
- internal door latches and handles
- rehang internal doors
- draughty windows
- window handles, hinges and locks
- loose or creaking floorboards
- loose bannisters
Plumbing
This includes repairs to:
- leaking bathroom taps and waste pipes
- leaking kitchen taps and waste pipes
- leaking radiators and radiator valves
- loose toilets
- toilets that do not flush when you have more than one toilet
Garages
This includes repairs to a garage:
- door
- lock
- flat roof
Repairs you cannot report on My Gentoo
You cannot report emergency repairs and any repairs not listed on My Gentoo. Find out more about reporting a repair.
Register for My Gentoo
To register you need your:
- name
- date of birth
- tenancy number
- email address
Your tenancy reference number is on your rent payment card or rent statement letter. It is the first 7 digits shown on the card or letter and starts with a ‘1’.
If you do not know your tenancy reference number, call 0191 525 5000 and select option 4.
If you have any questions or need help to register, email mygentoo@
gentoogroup.com
Applying for a new home
My Gentoo has information about your current home and tenancy. If you want to apply for a new home, you can view all available properties on our online housing register.