Ending your tenancy or moving out of a Gentoo property
There are things you must do when you end your tenancy. Or when you move out of a Gentoo property to a different Gentoo property.
Ending your tenancy
If you are in a joint tenancy, either customer can end the tenancy. This will end the tenancy for both customers.
If you want to end your tenancy, you must tell us first.
To end your tenancy, you must give 4 weeks' notice before you plan to move out and leave your home. You can:
You can end a tenancy for someone else when they die.
Before you end your tenancy or move out of a Gentoo property
Get the property inspected by your Neighbourhood Co-ordinator
Your Neighbourhood Co-ordinator will let you know what you need to do to the property before you end your tenancy.
Pay your rent and any other charges
Make sure your accounts with us are up to date. This includes your:
- home contents insurance
- any other charges
Clean and empty the property
- leave the property clean, neat and tidy condition
- remove all your furniture and belongings, including from your garden, garage, and any other outbuildings
- clear all garden areas and cut back plants, including removing any greenhouses, sheds and decking you put in
- repair or replace any broken fixtures and fittings you are responsible for
If you need to remove a gas or electric cooking appliance, you must get a competent person to remove it. You must leave the property and its fixtures in a safe condition.
You can also:
- pay to use Sunderland City Council's bulky waste collection service
- use the free household waste and recycling centres in Pallion and Wrekenton
- donate goods to British Heart Foundation and use their house clearance service.
You may be able to get help to maintain your garden.
Redirect your mail
Register to vote
Tell Sunderland City Council
You must update your address with Sunderland City Council if you:
- pay Council Tax
- get Housing Benefit
- get Council Tax Support
- have a Blue Car Badge
Tell HM Revenue and Customs
You must update your address with HM Revenue and Customs if you:
- get State Pension
- pay Income Tax
- pay National Insurance
- get tax credits
- get Child Benefit
Tell the Department for Work and Pensions
If you get Universal Credit, sign into your Universal Credit account to update your address.
Tell your gas, electricity and water suppliers
They can read your meter or get final meter readings, so you only pay for what you have used.
Tell whoever provides your telephone and internet services
To end or move your services, contact whoever provides your landline, mobile and internet connection.
Update your TV licence
Update your driving licence and vehicle registration
Other organisations you may need to tell
This includes your:
- insurance companies to cancel or switch your home contents, life or car insurance
When you end your tenancy or move out of a Gentoo property
You must return your keys to us by midday the day after your tenancy ends.
If you do not return the keys to us on time, we may charge you an extra week’s rent. If you get Housing Benefit or Universal Credit, this will only pay for one property.
After you move out and leave your home
Because it costs us time and money to clean, empty and repair a property, we may charge you if the property:
- is not clean, neat and tidy condition
- has furniture and belongings you left behind
- needs repair work, like dented or smashed internal doors, broken or painted kitchen units
- needs repair work that you are responsible for
If we charge you for cleaning, emptying or repairing a property, we will agree a repayment plan with you. If you do not pay, we will not allow you to reapply to join our housing register.