The district heating system supplies heating and hot water to homes in Albany, Fatfield and Oxclose. Properties in Washington on the district heating system are unlikely to have a gas supply.
We are replacing the district heating system in Albany, Fatfield and Oxclose with individual gas combi boilers for free. Find out more about our replacement programme.
Switch2 is the service provider for the district heating system in Washington. They are responsible for:
Contact Switch2 if:
To contact Switch2, you can:
Tenants and residents on the district heating system cannot change energy supplier. The system supplies gas to your home and we make sure you are on the best tariff.
Each household connected to the system only pays for the energy it uses.
We try to keep our costs as low as possible and have not increased our tariff since April 2013.
The unit price includes:
If your tariff changes, we will contact you to let you know.
You will receive a welcome pack from Switch2 when you move into a property that has the district heating system. The pack will include details of the system and how to register the heating in your name.
If you do not receive a welcome pack, you can:
You can allow a family member or friend to manage your Switch2 account. You will need to let Switch2 know who manages the account.
If you need to move a radiator to decorate, contact your Neighbourhood Co-ordinator.
If you damage any of the system when making alterations to your home, we may charge you for the repair.
Tenants and residents are not able to adapt the heating controls, meter, pipework and radiators.
Adapting the heating system to get free heating and hot water is a criminal offence. In these cases, we will contact Northumbria Police and your tenancy may be at risk.