Being a good neighbour
People have different lifestyles. When you live alongside people or share a building, it is important to respect your neighbours.
Decorating, improving and adapting your home
We want all customers to feel at home in their property and encourage them to decorate. But you may need our permission before you decorate, improve or adapt your home.
Gardens and garden sheds
Maintaining your garden and any garden sheds is part of your tenancy. You need our permission to get a shed or other outbuilding.
Living in a flat, sheltered housing or extra care scheme
We have different types of flat across Sunderland. This information is for flats in buildings with communal entrances and hallways.
Parking outside your home
You must not park any vehicle in any place or way that would endanger, damage or obstruct other people, vehicles or property. All vehicles must be taxed, insured and fit to drive.
Pets in your home
How many pets or the type of pets you can have depend on the type of property you rent from us.
Taking in a lodger and subletting your home
You must not sublet your entire home, but you can ask for our permission to take in a lodger, sublet part of your home or have family members or friends move in.