We have different flats and schemes across Sunderland. Flats in high-rise and low-rise buildings, sheltered housing and extra schemes have communal building entrances and hallways.
Every flat in a sheltered housing or extra care scheme has a Concierge Service available 24 hours a day so there is always someone available to help if you need it.
Your Scheme Manager is onsite Monday to Friday. But if you would like more support, Sunderland Care and Support provide Sunderland Telecare’s 24-hour service. There is a cost for this service and your Scheme Manager can help you to request it.
If you live in an extra care scheme, your onsite care team will respond to your calls 24 hours a day.
All our schemes and flats in buildings with communal entrances have secure door entry systems you open with a key or fob. Every door entry system links to our Concierge Service, who can help you 24 hours a day.
For your security and your neighbours’ security:
All our sheltered housing and extra care schemes have CCTV as part of the door entry system.
Every lift has:
If there is a fire in your flat or building, never use a lift. Use the nearest fire exit to get to a safe place.
If the fire alarm goes off from within your flat, the Concierge Service will contact you to find out if there is a fire. If there is a fire or no response from the flat after 90 seconds, they will call the fire and rescue service.
If the fire alarm goes off and there is a fire is in your flat:
If you consider it to be safe:
If you do not consider it to be safe:
If the fire is in a communal area that you are in, use the nearest fire exit to get to a safe place.
We complete fire risk assessments in each of our 25 high-rise buildings every year or after any major changes. We also complete regular fire risk assessments in all low-rise buildings, sheltered housing and extra care schemes.
If you would like to know more about how we manage fire safety in your building, email email@example.com
It is against the law to smoke in any indoor communal areas, landings, hallways, stairs, corridors and lifts.
We will organise for communal areas to be cleaned.
All tenants are responsible for keeping communal areas clear and tidy. You must not leave items like mobility scooters, bicycles and furniture in communal areas.
If they do not block fire exits, communal areas can have:
Every scheme has a Scheme Manager who will:
Your Scheme Manager will not:
With your permission, they may access your flat in an emergency.
Our janitors are responsible for communal areas and outside areas. They make sure these areas are clean, safe and secure.
Communal areas and outside areas include: