Swapping your home

You can swap your home with another Gentoo tenant or with a tenant from another registered housing provider or council.

Swapping your home with Mutual Exchange

You can use Mutual Exchange to advertise your home and find available homes to swap. It is only available to Gentoo tenants.

You can swap your home when you have an assured tenancy agreement. You usually get an assured tenancy agreement after 12 months.

Register for Mutual Exchange

Fill in the online application form to register for Mutual Exchange.

We will verify your application and send you a unique reference number and a pin.

Use these details to securely log in to Mutual Exchange and advertise your home and find available homes to swap. Log in to Mutual Exchange.

When you find a home to swap with

You express an interest in the home at your local office. We will send your details securely to the tenant using Mutual Exchange. If they are interested in swapping homes with you, they will contact you.

You and the other tenant should arrange to view each other’s home. If you want to go ahead and swap homes, contact your local office and request a Mutual Exchange form.

Once you and the other tenant have completed the form, we will:

  • remove both adverts from Mutual Exchange
  • view both homes to make sure you are getting a good home.
  • decide if you can swap your homes within 42 days

You can change your mind and withdraw from the process at any time before signing your new tenancy agreement.

You must not move home until you have our permission and have signed your new tenancy agreement. If you do, you could put your home at risk.

Swapping your home with Home Swap Direct

Home Swap Direct is a government scheme that makes it easier to swap homes with people across the UK who are not Gentoo tenants. You can swap your home with a tenant from another registered housing provider or council.

If you want to swap with a tenant from another registered housing provider or council, contact your local office. We will contact the housing provider for you, help with the paperwork and do what we can to make sure everything goes smoothly.

Use Home Swap Direct through Mutual Exchange.

Homes advertised on social media

If you find a home on social media, contact your local office. We will contact the housing provider for you, help with the paperwork and do what we can to make sure everything goes smoothly.

Moving to a different home from Gentoo without swapping

You can use HomeHunt to find, apply and rent a new home. Find out more about HomeHunt.

You must be a Gentoo tenant for at least 2 years before you can apply to be rehoused unless you have a priority housing need. This includes:

  • antisocial behaviour
  • exceptional circumstances, like a fire or flood in your current home
  • financial difficulties
  • mobility needs
  • overcrowding
  • under occupying, where one person lives in a home with 3 bedrooms