STAIRs information hub

Here you can find all the information that sits under the STAIRS policy that gives people who live in social housing stronger rights to information about their home and landlord.

Social Tenant Access to Information Requirements (STAIRs)

A new policy that gives people who live in social housing stronger rights to information about their home and landlord.
Social Tenant Access to Information Requirements (STAIRs)

Your feedback on what information matters

We asked you what information, you wanted from us and how you wanted it provided.
Find out what you told us mattered

My home

Find information about repairs, safety, damp and mould, and planned improvements to homes and neighbourhoods. See what we're doing to maintain and invest in homes, how we prioritise improvements, and the standards we're working to.
Read more about your home here

My money

Understand how your rent is used, what service charges cover, and how we make sure we deliver value for money. Explore information about spending, investment and how we manage our finances responsibly.
Read more about Stairs here

Our performance

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Read more here

Our decisions

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Read more here