STAIRs information hub

Here you can find all the information that sits under the STAIRS policy that gives people who live in social housing stronger rights to information about their home and landlord.

Your feedback on what information matters

We asked you what information, you wanted from us and how you wanted it provided.
Find out what you told us mattered

Your home

Find information about repairs, safety, damp and mould, and planned improvements to homes and neighbourhoods. See what we're doing to maintain and invest in homes, how we prioritise improvements, and the standards we're working to.
Read here

My money

Understand how your rent is used, what service charges cover, and how we make sure we deliver value for money. Explore information about spending, investment and how we manage our finances responsibly.
Read here

Our performance

See how we're performing across the services that matter most to customers, including repairs, complaints, customer satisfaction and Tenant Satisfaction Measures (TSMs).
Read here

Our decisions

Learn about the decisions that shape Gentoo's future, including Board decisions, major projects, consultations and strategic plans. Find out how customer feedback influences the actions we take.
Read here

Our policies

You can read our document and policies in one place
Read all of our policies here