Community safety and neighbourhood support

Find out how we help keep communities safe, including mediation, antisocial behaviour action, CCTV, rehousing advice and specialist support.

If you're experiencing antisocial behaviour, a neighbourhood dispute, or feeling unsafe in your home or community, visit our web page to find out what support is available and how we can help.

Support for young people

Young person’s 24‑hour support – Holmewood

Holmewood provides supported accommodation for young people aged 16–21 who are:

  • leaving care
  • homeless
  • at risk of homelessness

The service includes:

  • 12 self‑contained flats
  • 24‑hour, year‑round support
  • shared communal spaces

Young people can stay for up to two years, depending on their needs.

Frauds and scams - ways to stay safe

Visiting your home

We will always let you know if we are coming to your home to complete any work. This will either be a letter, text message or phone call.

Always ask to see a tradesperson’s identification. Call us on 0191 525 5000 and select option 2 if you would like to confirm someone’s identity.

Our tradespeople and sub-contractors will never ask you for money.

Telephone calls

Never give your details out over the telephone. This includes your:

  • bank details
  • personal information
  • tenancy information

Reporting frauds and scams

If you suspect someone is not from Gentoo or a sub-contractor, do not let them into your home. You can:

If you need urgent support or think you are in danger, you can call the police on 999. You can also register with emergencySMS so you can send text messages to the police.

Possible frauds and scams

People may:

  • offer to check your home for damp
  • offer to check your boiler
  • offer to work on outstanding repairs
  • try to arrange surveys for outstanding repairs
  • ask for images of your home and front door
  • offer to get you a direct debit refund through your bank