Water leaks and blocked drains can cause a lot of damage to your home and may affect your neighbours’ homes too.
To help prevent a leak:
We will tell you where your stop tap is when you move in to your home. It is usually under the kitchen sink.
If you live in sheltered housing, your Scheme Manager will let you know where your stop tap is.
To help keep pipes and drains clear:
Blocked and broken drains are one of the major causes of pest problems. Find out more about pest control.
If a public sewer is blocked, call Northumbrian Water on 0345 717 1100.
If you paid to replace your kitchen or bathroom, leaks are your responsibility. You will need to arrange and pay for them to be repaired.
You can report an emergency repair 24 hours a day by calling 0191 525 5000. Emergency repairs include:
A gully is outside and has a grating or grid to stop leaves, litter and larger objects from getting into the sewer.
For other repairs: