You can request to cancel or rearrange a repair appointment if you need to. Try to let us know more than 24 hours before your appointment.
Call 0191 525 5000.
You cannot cancel your yearly gas safety check or 5-yearly electrical safety check, but you can rearrange them. If you think a safety check is overdue or you need to rearrange it, call us immediately on 0800 587 7809.