Cancelling or rearranging your repair appointment
You can request to cancel or rearrange a repair appointment if you need to. Try to let us know more than 24 hours before your appointment.
If your appointment is in more than 24 hours
- fill in the cancel or rearrange your repair appointment form
- call 0191 525 5000 and select option 2
- send us a message on Facebook or Twitter with your name, address, contact number and appointment date
If your appointment is in less than 24 hours
Call 0191 525 5000. and select option 2.
Gas and electrical safety checks
You cannot cancel your gas or electrical safety checks, but you can rearrange them.
We are legally required to complete a gas safety check once a year for all homes with a gas meter or gas pipework. If you think a gas safety check is overdue or need to rearrange it, call us at once on 0800 5877 809.
We are legally required to repair the electrical installation in your home. To help us do this, we aim to check it at least once every 5 years. If you think an electrical safety check is overdue or need to rearrange it, call us at once on 0191 525 5000 and select option 2.