Cancelling or rearranging your repair appointment

You can request to cancel or rearrange a repair appointment if you need to. Try to let us know more than 24 hours before your appointment.

If your appointment is in more than 24 hours

You can:

fill in the cancel or rearrange your repair appointment form
call 0191 525 5000
send us a message on Facebook or Twitter with your name, address, contact number and appointment date

If your appointment is in less than 24 hours

Call 0191 525 5000.

Gas and electrical safety checks

You cannot cancel your yearly gas safety check or 5-yearly electrical safety check, but you can rearrange them. If you think a safety check is overdue or you need to rearrange it, call us immediately on 0800 587 7809.