Cancelling or rearranging your repair appointment

You can request to cancel or rearrange a repair appointment if you need to. Try to let us know more than 24 hours before your appointment.

If your appointment is in more than 24 hours

You can:

If your appointment is in less than 24 hours

Call 0191 525 5000.

Gas and electrical safety checks

You cannot cancel your gas or electrical safety checks, but you can rearrange them.

We have a legal responsibility to complete:

  • a gas safety check once a year for all homes with a gas meter or gas pipework
  • electrical testing in your home every 5 years that tests your electrical wiring, plug sockets and lights

If you think a safety check is overdue or need to rearrange it, call us at once on 0800 5877 809.