You can request to cancel or rearrange a repair appointment if you need to. Try to let us know more than 24 hours before your appointment.
You can:
Call 0191 525 5000.
You cannot cancel your gas or electrical safety checks, but you can rearrange them.
We have a legal responsibility to complete:
If you think a safety check is overdue or need to rearrange it, call us at once on 0800 5877 809.