Cancelling or rearranging your repair appointment

You can request to cancel or rearrange a repair appointment if you need to. Try to let us know more than 24 hours before your appointment.

If your appointment is in more than 24 hours

You can:

If your appointment is in less than 24 hours

Call 0191 525 5000.

Gas and electrical safety checks

You cannot cancel your yearly gas safety check or 5-yearly electrical safety check, but you can rearrange them. If you think a safety check is overdue or you need to rearrange it, call us immediately on 0800 587 7809.