The demand for social housing in Sunderland is greater than its supply. We allocate properties in an open and transparent way to meet people’s housing needs.
To join our housing register you must be aged 16 years or older. You can apply to live:
We accept applications from people who live outside the Sunderland area.
You can:
If you need help to complete the application form, we will give you advice and support. We will visit you if needed or you can visit your local office.
If you are eligible for social housing, we put you in one of four priority bands based on your needs. We may ask you for evidence to help put you in the correct band.
You must be a tenant for 2 years before you can apply to be rehoused unless you have a priority housing need. If you have a priority need for housing within the first 2 years of being a tenant, we assess this before we allow you to join the register.
We advertise available properties every week and each advert runs for 7 days. You can bid for up to 5 properties a week. You bid for or get help to bid for properties on HomeHunt.
We rank everyone who bids and create shortlists for each property. We rank bids by:
Your rank on a property shortlist is in your HomeHunt account.
We invite the people on the shortlist to view the property. The viewing could be an individual or a group viewing. If your viewing is a group viewing, we will let you know.
If you do not come to a viewing, we will move on to the next person in the shortlist.
If you are not a current Gentoo tenant, you must bring the following items to your viewing to help speed up the process:
If you do not provide these documents within 24 hours of the viewing, we will move on to the next person in the shortlist.
We provisionally offer the property to the highest ranked person on the shortlist. You have 48 hours to decide if you want to accept the offer.
When you accept the provisional offer, we complete checks before we make a formal offer. We check:
If you are a Gentoo tenant, we may also use what we know about your:
When you sign your tenancy agreement, you must pay at least 1 week’s rent and provide:
We give you a welcome pack and go through the Tenant Handbook with you.
You will meet and get the details of your Neighbourhood Co-ordinator who will:
If you are moving in to a sheltered housing or extra care scheme, you will meet and get the details of your Scheme Manager. Find out more about scheme managers and what they do.
You will work with your Neighbourhood Co-ordinator or Scheme Manager to agree a date you will move in and start your tenancy.