Here are some other ways that you can report a repair with us.
Did you know, you can now report a repair and view your repairs history online on My Gentoo, click here to log in or register.
If you are not already a My Gentoo user, please click here to register. To create an account you will need:
Find out more by watching the video below!
If you are a customer in the Washington area with a communal heating system and need to report a repair, please contact our maintenance provider Energy Switch 2 direct on 0333 321 2010.
Controlling condensation - We have some tips to minimise condensation in your home.
We commission an external organisation called IFF – Voluntas to contact customers by telephone, who have had a recent repair to assess their satisfaction with the service they received. We listen to your feedback and use it to inform future service improvements.
Please give us a call on 0191 525 5000 if anyone in your household has tested positive for coronavirus, has symptoms or is self-isolating, otherwise please proceed with your repair request.