Reporting a repair

There's many ways to report a repair with us

Apart from using our online repairs tool below - here are some other ways that you can report a repair with us.      

  • By telephone  - Contact your local area office and press ‘2’ to report a repair
  •  In person - visit any Gentoo office and use their repairs free phone


  • If you think your gas safety check is outstanding contact us immediately on free phone 0800 5877 809. 
  • If your hot water or central heating fails to work, there are some simple checks you can make before you report a repair.
  • Also, getting used to your boiler can be tricky so we have provided some user manuals to help you if you need them.  

If you are a customer in the Washington area with a communal heating system and need to report a repair, please contact our maintenance provider Energy Switch 2 direct on 0333 321 2010.

Controlling condensation - We have some tips to minimise condensation in your home.