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You will find your tenancy number in the bottom left corner of your payment card or your rent statement.
Please only enter the first 7 digits.
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Information and advice on finding a home with Gentoo.
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Here you will find all of the information you need to manage your home and tenancy. From reporting a repair and paying your rent; to finding out more about your gas services and controlling condensation in your home.
We care about our customers and their well-being. Find all you need to know about the products and services that we can offer you as a tenant. You will also find information on how we can help to keep you safe, our approach to anti-social behaviour and lots more.
We like to make it as easy as possible for our customers to contact us.
Local office numbers:
Athenaeum - 0191 525 5001
Havelock - 0191 525 5002
Southwick - 0191 525 5003
Silksworth - 0191 525 5004
Houghton - 0191 525 5005
Concord - 0191 525 5006
The Galleries - 0191 525 5007
You can now cancel or rearrange your repair online.
Please give 24-hour notice when using this service.
Our procedures for assessing permission to carry out improvements to your home are changing.
We've recently drafted some Customer Performance Indicators and welcome your feedback on them.
Read our Value for Money Self-Assessment here
We have a legal requirement to carry out your gas safety check
Find out who's your Neighbourhood Coordinator
Thank you for contacting us, we will be in touch as soon as possible.