You can pay your rent for your home, garage or car parking space by phone, online, Direct Debit, standing order or bank transfer, or with an allpay card.
You can view rent statements online using My Gentoo. You can pay your rent every week, 2 weeks, 4 weeks, or month.
To pay your rent, you will need your 9-digit reference number from your rent card or rent statement. If you do not know your reference number, contact your Neighbourhood Co-ordinator.
To set up a Direct Debit, call our Income Services Team on 0191 525 2765. They are available Monday to Thursday, 8.30am to 5pm, and Friday, 8.30am to 12.30pm.
Our bank details are:
Use your 9-digit reference number from your rent card or rent statement as your payment reference.
You can use your allpay card and pay in cash at any Post Office or PayPoint.
You can also:
Your Neighbourhood Co-ordinator will work with you to create a plan to help you pay your rent at a rate you can afford. They may also refer you to our Money Matters Team who can give you advice about different financial support options.