Current vacancies
Administration Assistant
About the role of Administration Assistant
Gentoo is a values-led, charitable organisation that provides more than 60,000 people in Sunderland with a place they can call home. We have a clear vision and a social purpose. We believe that everyone has the right to live in a good quality home that they can afford. We are currently recruiting an experienced Administration Assistant to join the Property Asset Management Department on a part time basis. The team are based at our Doxford Park, Sunderland Head Office. The role is to work 24 hours per week within our core hours of 8.30am – 5pm Monday to Thursday and 8.30 am – 12.30 pm Friday. In this role you will provide efficient, effective and comprehensive administration support to the Asset Department and colleagues. A customer focus is required to book appointments by phone, organise meetings, take minutes, input data and manage client and customer enquiries. The role is subject to a basic DBS paid for by Gentoo. Key responsibilities will include the following, a full job description is available to view at www.gentoogroup.com/careers Manage day-to-day queries through the management of a dedicated email inbox and telephone enquiries from both internal and external customers. Attend meetings for minute taking. Arrangement and management of appointments for stock condition surveys. Preparation of documents using Microsoft Word including the creation of mail merges. Administration duties to support the department as required including arrangement of meetings, raising orders, recording and inputting data, post, archiving, filing and updating/retrieval of records and maintaining department stationary requirements as necessary
Assistant Contracts Manager (M&E)
About the role of Assistant Contracts Manager (M&E)
About the role: Gentoo is a values-led, charitable organisation that provides more than 60,000 people in Sunderland with a place they can call home. We have a clear vision and a social purpose. We believe that everyone has the right to live in a good quality home that they can afford. Due to growth within our service area, we have an exciting opportunity to join our Electrical Team as an Assistant Contracts Manager (M&E). In this role, you will assist in managing our specialist contractors to deliver a high-quality service for our customers. You will be working with and supported by our two R&M Contract Managers (Mechanical and Electrical) delivering the specialist cyclical and responsive maintenance of Passenger Lifts, FME, Fire Fighting Equipment, Commercial Laundry Equipment, Automatic Gates and Barriers, Generators / UPS, HVAC and Lightning Protection Systems.
Assistant R&M Manager (Gas)
About the role of Assistant R&M Manager (Gas)
Gentoo is a values-led, charitable organisation that provides more than 60,000 people in Sunderland with a place they can call home. We have a clear vision and a social purpose. We believe that everyone has the right to live in a good quality home that they can afford. We are currently recruiting an Assistant Repairs & Maintenance Manager (Mechanical) to join the Mechanical team. Key responsibilities will include the following, assist the R&M Manager (Mechanical) in the overall detailed planning and delivering of Heating installations and be responsible for monitoring the programme and ensuring all the necessary resources are available. Effectively manage and supervise all staff relevant to the post. Work collaboratively with management teams to ensure that all aspects of the programme are delivered to the set quality standards, customer care service excellence within the cost and programme plan objectives. Assist with the detailed surveys required to compile the contract documents. Assist in the compilation of and agree the Programme of works with the R&M Manager (Mechanical). Assist in the development of detailed individual property programmes with the emphasis on the sequencing of works to the maximum benefit of the customer.
Business Services Assistant
About the role of Business Services Assistant
Gentoo is a values-led, charitable organisation that provides more than 60,000 people in Sunderland with a place they can call home. We have a clear vision and a social purpose. We believe that everyone has the right to live in a good quality home that they can afford. We are currently recruiting for a Business Services Assistant to join the Compliance Planning and Business Services Team. You will be responsible for delivering a comprehensive customer-focused service, including administrative support, customer contact and collaborating with colleagues as needed. The role is subject to a basic DBS paid for by Gentoo. Key responsibilities will include the following, a full job description is available upon request. Complete administrative and data input activities in line with agreed processes and ways of working ensuring a customer-focused approach and delivery of an excellent customer experience. Take calls from colleagues from across business departments, including Operatives Call Handling and Housing to resolve customer queries most efficiently and effectively. Pro-actively contact customers to schedule and arrange appointments as needed. Demonstrate ownership and responsibility of customer issues Some of our great benefits include: 31 days annual leave (plus bank holidays) 12.30 pm finish on a Fridays Flexible and hybrid working. Free Health Cash Plan, with cashback for dental, optical, physio, wellbeing therapies and more, with some free child cover. Access to private healthcare through the Health Cash Plan. Competitive Aviva pension scheme - Gentoo will contribute up to 10% based on your personal contribution. Salary sacrifice electric vehicle scheme Enhanced family-friendly leave Car mileage allowance if you use your personal vehicle for business purposes. Life assurance cover to the value of 3 times your annual salary.
Business Services Team Leader
About the role of Business Services Team Leader
Gentoo is a values-led, charitable organisation that provides more than 60,000 people in Sunderland with a place they can call home. We have a clear vision and a social purpose. We believe that everyone has the right to live in a good quality home that they can afford. We are currently recruiting a Business Service Team Leader to cover as a Fixed Term 12-month Contract for Maternity Leave within the Data Team in Planning and Business Service team. Overall responsibility for the end to end processes and delivery of all Business Services activity in relation to Compliance, Repairs, Empty Homes, Estate Services etc. Including the oversight and management of all administration, data management (including input and reporting), scheduling and job management, IT system management and customer contact. Provide support and input to key projects and cyclical processes. Ensure all activities completed in line with agreed KPIs. The role is subject to a basic DBS paid for by Gentoo. Key responsibilities will include the following, a full job description is available to view at www.gentoogroup.com/careers • Carry out regular data cleansing and housekeeping activities to ensure the integrity of the Group’s data and the accurate reporting of the Group and department KPI’s. • Excellent organisational skills with the ability to plan own workload and meet deadlines • Confidence and ability to multi task, recording information accurately with attention to detail. • Can confidently carry out people management activities e.g. team meetings, 121’s, sickness & performance management meetings and annual appraisals. • Confidence to lead and engage a team as well as having difficult conversations Some of our great benefits include: 31 days annual leave (plus bank holidays) 12.30 pm finish on a Fridays Flexible and hybrid working. Free Health Cash Plan, with cashback for dental, optical, physio, wellbeing therapies and more, with some free child cover. Access to private healthcare through the Health Cash Plan. Competitive Aviva pension scheme - Gentoo will contribute up to 10% based on your personal contribution. Salary sacrifice electric vehicle scheme Enhanced family-friendly leave Car mileage allowance if you use your personal vehicle for business purposes. Life assurance cover to the value of 3 times your annual salary.
Communications Assistant
About the role of Communications Assistant
Gentoo is a values-led, charitable organisation that provides more than 60,000 people in Sunderland with a place they can call home. We have a clear vision and a social purpose. We believe that everyone has the right to live in a good quality home that they can afford. We are currently recruiting for a Communications Assistant to join the Communications team on a temporary basis, until Spring 2025. The Communications team is responsible for delivering all internal and external communications on behalf of Gentoo, working with stakeholders to promote its activities across all channels. The role is subject to a basic DBS paid for by Gentoo, a full job description is available to view at www.gentoogroup.com/careers Key responsibilities will include: Assisting with the planning, development and delivery of communications and marketing activity and content Writing content for Gentoo’s website, press and editorial activity, social media channels, printed materials and internal communications. Planning and delivering content for the Group’s social media channels and internal communications platforms Ensuring the Group’s brand guidelines are applied to all communications and marketing products Assisting with the planning and delivery of events. Providing general administrative support to the team, including setting up and maintaining filing systems, processing invoices, and organising meetings and any hospitality. Some of our great benefits include: 31 days annual leave (plus bank holidays) with an option to purchase up to 5 additional days per year. 12.30 pm finish on a Fridays Flexible and hybrid working. Free Health Cash Plan, with cashback for dental, optical, physio, wellbeing therapies and more, with some free child cover. Access to private healthcare through the Health Cash Plan. Competitive Aviva pension scheme - Gentoo will contribute up to 10% based on your personal contribution. Salary sacrifice electric vehicle scheme Enhanced family-friendly leave Car mileage allowance if you use your personal vehicle for business purposes. Life assurance cover to the value of 3 times your annual salary.
Compliance Officer
About the role of Compliance Officer
Gentoo is a values-led, charitable organisation that provides more than 60,000 people in Sunderland with a place they can call home. We have a clear vision and a social purpose. We believe that everyone has the right to live in a good quality home that they can afford. We are currently recruiting two permanent Compliance Officers to join the Planning and Business Service team. Key responsibilities will include the following, a full job description is available upon request. The role is to provide comprehensive administrative support and complete administrative activities as needed in relation to the delivery of the Planning and Business Services (Compliance, Repairs, Voids etc) end to end processes including reporting, collation of information and housekeeping. You will act as a subject matter expert and work autonomously in your areas of responsibility. You must Ensure all activities are completed in line with agreed KPI's. You will need to provide support to our Managers, Customers, Call Handlers and Operatives and always deliver high customer service. The role is subject to a basic DBS paid for by Gentoo. Key responsibilities will include the following, a full job description is available to view at www.gentoogroup.com/careers Some of our great benefits include: 31 days annual leave (plus bank holidays) 12.30 pm finish on a Fridays Flexible and hybrid working. Free Health Cash Plan, with cashback for dental, optical, physio, wellbeing therapies and more, with some free child cover. Access to private healthcare through the Health Cash Plan. Competitive Aviva pension scheme - Gentoo will contribute up to 10% based on your personal contribution. Salary sacrifice electric vehicle scheme Enhanced family-friendly leave Car mileage allowance if you use your personal vehicle for business purposes. Life assurance cover to the value of 3 times your annual salary.
Customer Voice Partner
About the role of Customer Voice Partner
Gentoo is a values-led, charitable organisation that provides more than 60,000 people in Sunderland with a place they can call home. We have a clear vision and a social purpose. We believe that everyone has the right to live in a good quality home that they can afford. We are currently recruiting a Customer Voice Partner to join the Customer Voice team. In this role you will manage the customer complaint process, liaising with the business on the details of the complaints and providing a central management service on behalf of the Group. You will develop and deliver innovative and sustainable ways to engage with customers as outlined in the Government’s Social Housing White Paper, to ensure the customer's voice influences Group decisions. The role is subject to a basic DBS paid for by Gentoo. Key responsibilities will include the following, a full job description is available to view at www.gentoogroup.com/careers Manage the customer complaint process from end to end, liaising with the business on the details of the complaints and providing a central management service on behalf of the business. Ensure customers receive a dedicated service and the Group is compliant with the Housing Ombudsman and Regulatory standards. Manage complaints consistently, efficiently, and effectively whilst utilising the data to help make improvements. Maximise the number of customers we engage with, ensuring we hear from different demographic groups whilst changing and modernising the way we connect with customers. Support involved customers with facilitating The Customer and Community Voice Groups. Assist the Customer Complaints Lead and Customer Insight Advisor to ensure the customer voice is at the forefront of the Group’s agenda. Some of our great benefits include: 31 days annual leave (plus bank holidays) 12.30 pm finish on a Fridays Flexible and hybrid working. Free Health Cash Plan, with cashback for dental, optical, physio, wellbeing therapies and more, with some free child cover. Access to private healthcare through the Health Cash Plan. Competitive Aviva pension scheme - Gentoo will contribute up to 10% based on your personal contribution. Salary sacrifice electric vehicle scheme Enhanced family-friendly leave Car mileage allowance if you use your personal vehicle for business purposes. Life assurance cover to the value of 3 times your annual salary.
Director of Marketing and Communications
About the role of Director of Marketing and Communications
Gentoo is a Registered Provider of Social Housing with 28,500 homes in Sunderland and over 1,000 amazing colleagues. Our core purpose is to provide safe and decent homes for our current and future customers, and we are passionate about providing a great service to our colleagues and the 60,000 people in the City of Sunderland who live in our homes. We’re looking for a Director of Marketing and Communications who will not only help us deliver our corporate strategy and will enable engagement with our customers, neighbourhoods, communities and colleagues. As Gentoo’s Director of Marketing and Communications, you’ll deliver and drive the PR, corporate communications, colleague communications and corporate affairs strategy, protecting Gentoo’s reputation, building brand awareness, and generating support and promoting and engagement to deliver our corporate strategy. You will be accountable for the development and delivery of the corporate and colleague communications, reputation management plan, engagement strategy and be responsible for internal change messaging. You’ll role model our values, provide effective and authentic leadership, and grow colleague engagement. Engaging teams to provide clear direction, motivation, and coaching, enabling them to perform at their best and drive the delivery of our strategic plans. It’s a new era at Gentoo and a great time to join us. We have new values developed by our colleagues for our colleagues - people are at the top of our agenda. We have also just refreshed our Corporate Strategy and have six priorities: We know our customers We provide great homes We help communities to thrive We are a great place to work We spend our money wisely We are well-governed A background in social housing isn’t essential however the regulatory requirements within are important as is getting it right for our customers and colleagues. Due to the customer and team nature of the role, we are looking for a Marketing and Communications Director who can be based at Gentoo’s head office in Doxford Park, Sunderland, working on a hybrid basis, a blend of office and home working. We are unable to support remote working for this role. The role is subject to a basic DBS paid for by Gentoo. A full recruitment pack is available to download at www.gentoogroup.com/careers
Electrician
About the role of Electrician
Gentoo is a values-led, charitable organisation that provides more than 60,000 people in Sunderland with a place they can call home. We have a clear vision and a social purpose. We believe that everyone has the right to live in a good quality home that they can afford. We are currently recruiting an Electrician to join the Empty Homes Team. The role is subject to a basic DBS paid for by Gentoo. Key responsibilities will include the following, a full job description is available to view at www.gentoogroup.com/careers To carry out repairs, maintenance, installation and testing works to Gentoo domestic and non-domestic properties including Empty/void properties • To carry out domestic and commercial electrical installation condition reporting • Complete minor elements of multi-skilling associated with the electrical work e.g. small filling/patching to decor • Complete minor plumbing work associated with the electrical work e.g. shower replacements • Be competent in the use of handheld IT systems (Hand Held Units) • Complete all necessary electronic certification as required by the Group in line with relevant British Standards and Regulatory bodies applicable to the work carried out. • Ensure all work carried out meets the minimum standards set by the current Edition of the IET Wiring Regulations (currently 18th Edition) and Gentoo Group. • Maintain the stock levels on the vehicle • Carry out all works in an efficient and timely manner • Liaise with managers, customers and tradespersons as required • Ensure works is carried out in, left in a safe and proper manner • Maintain a clean and tidy work place • Take responsibility and be accountable for your actions and behaviou
Head of Customer Shared Service
About the role of Head of Customer Shared Service
Gentoo is a values-led, charitable organisation that provides more than 60,000 people in Sunderland with a place they can call home. We have a clear vision and a social purpose. We believe that everyone has the right to live in a good quality home that they can afford. We are delighted to be recruiting for the newly created role of Head of Customer Shared Service. We are looking for a candidate who can inspire others through confidence and who can demonstrate leadership to deliver a caring and outstanding service to our customers. The Head of Customer Shared Service will lead transformative initiatives that elevate the customer experience, deliver operational efficiency, optimise customer and shared services, and support colleagues to deliver brilliant outcomes for customers. The role holder will provide leadership and direction to teams working within Gentoo’s customer service to ensure delivery of the strategic and operational goals, championing Gentoo’s values and working to best practice. As a member of the Customer Senior Leadership Team, this role will work collaboratively across all teams and take the lead in the effective delivery of strategic and operational actions to ensure an outstanding and caring service for our customers The role is subject to a basic DBS paid for by Gentoo. Key responsibilities will include the following, a full job description is available to view at www.gentoogroup.com/careers Effectively develop operations within the Shared Service to evolve how service is delivered. Use customer and colleague insight to drive transformation and continuous improvement. Demonstrate a style of leadership that aligns with the Group’s vision and values and supports excellence to ensure an outstanding and caring service for our customers. Drives the successful delivery of services by ensuring consistent standards of performance are maintained and improved.
Neighbourhood Co-ordinator
About the role of Neighbourhood Co-ordinator
Gentoo is a values-led, charitable organisation that provides more than 60,000 people in Sunderland with a place they can call home. We have a clear vision and a social purpose. We believe that everyone has the right to live in a good quality home that they can afford. We have a great opportunity for a full time Neighbourhood Coordinator (36 hours) to join our Housing Management team on a fixed term basis for 7 months. Our Neighbourhood Coordinators are at the heart of what we do at Gentoo, they are responsible for delivering a first-class housing management service, engaging with households and communities to have a positive impact on the lives of our customers. We are looking for an individual who will take a hands-on approach, helping customers manage their tenancies and improving neighbourhoods for everyone. As a Neighbourhood Coordinator, you will be out and about in your patch, working closely with customers to promote sustainable tenancies, and developing strong relationships with local communities. You will be allocated an area to manage within the City of Sunderland, therefore you will need to be flexible and able to meet the travel requirements of the role, ideally, you will hold a UK driver’s licence with access to a vehicle, with business mileage reimbursed. This role will require a basic DBS check paid for by Gentoo. Key responsibilities will include the below, the full job description can be viewed and downloaded at www.gentoogroup.com/careers • Visiting customers providing advice, reviewing tenancies, and identifying any problems. • Undertaking new tenancy sign-ups and accompanied viewings for new homes. • Delivering appropriate advice, signposting and support to customers to ensure rent payments are made on time. • Regularly inspecting our estates, raising, reporting, and monitoring to a successful conclusion any Health and Safety concerns. • Playing a key role in developing strong relationships within local communities, working collaboratively with other departments in Gentoo and external agencies. • Working in partnership with external agencies to provide solutions for complex housing issues when required. • Engaging with the wider community and relevant community groups for the benefit of customers and their environment.
Neighbourhood Estates Supervisor
About the role of Neighbourhood Estates Supervisor
About the role: Gentoo is a values-led, charitable organisation that provides more than 60,000 people in Sunderland with a place they can call home. We have a clear vision and a social purpose. We believe that everyone has the right to live in a good quality home that they can afford. We are expanding our Neighbourhood Estates Team within Housing and as part of this we have a fantastic opportunity for a Neighbourhood Estates Supervisor to join the team. The team carry out the caretaking and cleaning function for all Gentoo’s High Rise Buildings throughout the City of Sunderland. Your role will be to support the Neighbourhood Estates Manager to lead and co-ordinate a team of Caretakers to ensure exceptional service delivery in all aspects of the Caretaker Service. You will be customer focused with a drive to help us deliver improved Tenant Satisfaction Measures in line with our delivery model. With a can-do attitude you will be passionate about the delivery of excellent customer service with a determination to deliver exceptional performance both personally and as part of the team. A flexible approach and full clean driving licence is a must to meet the travel requirements of the role. The role is subject to a basic DBS paid for by Gentoo. Key responsibilities will include the following, a full job description is available to view at www.gentoogroup.com/careers Main responsibilities: Effective supervision of the Caretaking Team to maximise productivity, performance and quality whilst ensuring the development of the Team. Execution of all works, ensuring compliance with all appropriate Health and Safety legislation, standards and regulations. Ensure targets and performance standards are delivered. To effectively plan and maintain appropriate levels of team cover throughout our High Rise Buildings. Maintain effective administration of orders, including the requisition of materials required and the receipt of materials to ensure a continuous caretaking service. Liaise with Local Housing Management and Repairs and Maintenance Teams to ensure a smooth and efficient service for our customers.
Neighbourhood Support Assistant
About the role of Neighbourhood Support Assistant
Gentoo is a values-led, charitable organisation that provides more than 60,000 people in Sunderland with a place they can call home. We have a clear vision and a social purpose. We believe that everyone has the right to live in a good quality home that they can afford. We currently have an opportunity to join our Housing team in the role of Neighbourhood Support Assistant on a full time (36 hours), 12 month fixed term basis to cover maternity leave. The typical working week is Monday to Thursday 8.30am – 5.00pm and Friday 8.30am - 12.30pm. Neighbourhood Support Assistants work in our Neighbourhood teams across the city of Sunderland and are responsible for supporting the teams to deliver a first-class housing management service to our customers and the wider community. In this role you will provide a great service to our customers, working as part of a team to respond to a wide range of general enquiries, both in person and on the telephone, as well as providing support to the Neighbourhood Coordinators. This role will require a basic DBS check, paid for by Gentoo. Key responsibilities will include the following, a full job description is available to view at www.gentoogroup.com/careers • Assist and effectively manage a full range of allocation enquiries via the telephone, email, and in person. • Provide advice and guidance to customers in their search for a suitable home along with support with application system queries. • Create clear and informative property adverts for available properties ensuring attention to detail and completed within timescale. • Arrange and manage viewing appointments with both prospective customers and the area Neighbourhood teams. • Ensure that all paperwork is uploaded correctly to internal document stores along with updating property information systems where required.
Risk and Assurance Advisor
About the role of Risk and Assurance Advisor
Gentoo is a values-led, charitable organisation that provides more than 60,000 people in Sunderland with a place they can call home. We have a clear vision and a social purpose. We believe that everyone has the right to live in a good quality home that they can afford. We are currently recruiting a Risk and Assurance Advisor to join the Health, Safety, Risk and Assurance Team team. We have an exciting opportunity to recruit a Risk and Assurance Advisor. In this key role you will support the Risk and Continuity Manager and the Head of Safety, Risk and Assurance to ensure the Group has effective arrangements for risk, assurance, business continuity and incident management. This role will provide risk, assurance and business continuity advice to all colleagues in Gentoo Group; support the development and implementation of the Group’s risk and assurance frameworks and develop and implement the Group’s arrangements for business continuity and major incident management. Please refer to the job description/person specification for additional information. www.gentoogroup.com/careers
System Owner
About the role of System Owner
Gentoo is a values-led, charitable organisation that provides more than 60,000 people in Sunderland with a place they can call home. We have a clear vision and a social purpose. We believe that everyone has the right to live in a good quality home that they can afford. We are currently recruiting experienced System Owners to join the Technology team, based at our Doxford Park, Sunderland office. We have 2 vacancies and are looking for candidates with experience with Housing System Portfolio (e.g. Housing Management Systems and Income Management Systems) for 1 of the vacancies and Corporate Services System Portfolio (e.g. Legal Case Management, Health & Safety Case Management, HR) for the 2nd vacancy. In these roles, you will focus on our Housing System portfolio. You will have responsibility for overseeing the end-to-end management, oversight, and optimisation of IT systems including integrations. This includes ensuring system reliability, security, and performance, as well as supporting users and driving continuous improvements. The ideal candidate will possess a strong background in IT systems management, excellent problem-solving skills, and a proactive approach to system ownership. This is an exciting and rewarding role within a forward-thinking team that always looks at innovative ways of delivering fantastic solutions within the business and evolving the sector. We know how important it is to have a great work-life balance, therefore we offer hybrid working, a blend of office and home-based working. It is key that you can be in the office part of the working week and be flexible to attend on-site meetings as required, therefore we are unable to accommodate remote working. The role is subject to a basic DBS paid for by Gentoo. Key responsibilities will include the following, a full job description is available to view at www.gentoogroup.com/careers
System Owner (Microsoft 365)
About the role of System Owner (Microsoft 365)
Gentoo is a values-led, charitable organisation that provides more than 60,000 people in Sunderland with a place they can call home. We have a clear vision and a social purpose. We believe that everyone has the right to live in a good quality home that they can afford. We are currently recruiting for an experienced System Owner (Microsoft 365) to join the Technology team, based at our Doxford Park, Sunderland office. In this role, you will focus on Microsoft 365 and SharePoint. You will have responsibility for overseeing these environments, ensuring that we're maximising their value, always fit for purpose, secure, reliable and optimised to meet the needs of our organisation. We are looking for a candidate who has a high level of knowledge and an in-depth understanding of Microsoft 365 and SharePoint. It is key that you also have strong leadership and communication skills to collaborate with various stakeholders and ensure that the solution meets the needs of the business. This is an exciting and rewarding role within a forward-thinking team that always looks at innovative ways of delivering fantastic solutions within the business and evolving the sector. We know how important it is to have a great work-life balance, therefore we offer hybrid working, a blend of office and home-based working. It is key that you can be in the office part of the working week and be flexible to attend on-site meetings as required, therefore we are unable to accommodate remote working. The role is subject to a basic DBS paid for by Gentoo. Key responsibilities will include the following, a full job description is available to view at www.gentoogroup.com/careers