Fire alarms and smoke detectors

All our buildings with communal entrances have a fire alarm, and some flats in those buildings also have a smoke detector. All our other properties have smoke detectors.

Fire alarms

We test all fire alarms once every 3 months. Never test a fire alarm yourself because you may set off the building’s alarm.

Test your smoke detector once a week

Testing your smoke detector is important for your safety. The smoke detector is an early warning system that can give you enough time to get out of your home if there is a fire.

Press and hold the test button for 3 seconds until you hear an alarm. This means the detector is working. The detector will sound for several seconds and stop automatically.

Never remove the batteries from your smoke detector

Call 0191 525 5000 to report a repair if the alarm:

  • is slow or quiet
  • starts to beep periodically

We will replace your smoke detector when you need a new one.

Smoke detector tests that we do

We will test your smoke detector once a year to make sure it is still up to date and working as well as it can.

We will test your smoke detector when we do our legally required yearly gas safety check.

For properties that no longer have a gas supply, we will contact you to arrange an appointment.

If you live in sheltered housing or an extra care scheme

Your flat has a smoke detector that you should test once a week. We will also check your smoke detector once every 3 months.

If you notice a fault with the smoke detector in your home or those in communal areas, report it to the Concierge Service or contact your Scheme Manager.