Gas safety

We must complete a gas safety check once a year for all homes with a gas meter or gas pipework. This helps keep you, your family and your neighbours safe.

Reporting a gas leak

If you can smell gas or think you have a gas leak in your home, call Northern Gas Networks on 0800 111 999 immediately. They will visit your home within 2 hours.

When you report a gas leak, they may ask you to turn off your gas supply. This is a handle next to your gas meter that you turn so it is 90 degrees to the gas pipe.

They may also ask:

  • how long you have been able to smell gas
  • if the smell is inside or outside your home
  • where your gas meter is
  • if you can still smell gas after you turn the gas off

Gas safety check

We have a legal responsibility to complete a gas safety check once a year for all homes with a gas meter or gas pipework. This helps keep you, your family and your neighbours safe from gas and carbon monoxide leaks.

If you stop us from completing your check, you may lose the right to use our repairs service.

Gas safety check appointment

We will send you a letter to let you know when we are coming to complete your check. There must be someone aged 18 or over at your home for this appointment.

Before and during the check you must:

  • switch off all appliances
  • not smoke inside your home

Rearranging your gas safety check

You cannot cancel your yearly gas safety check, but you can rearrange it. If you think a safety check is overdue or need to rearrange it, call us immediately on 0800 587 7809.

Your gas safety record

This will contain details of any:

  • faults we find during a check
  • actions we or you need to take

You can view the gas safety record for your home within 28 days of a gas safety check. You can only view it online because we no longer print paper copies.

You will need your 9-digit tenancy reference number and your date of birth. View your gas safety record.

If you cannot view your gas safety record, call 0800 587 7809.