If you can smell gas or think you have a gas leak in your home, call Northern Gas Networks on 0800 111 999 at once. They will visit your home within 2 hours.
When you report a gas leak, they may ask you to turn off your gas supply. This is a handle next to your gas meter that you turn so it is 90 degrees to the gas pipe.
They may also ask:
- how long you have been able to smell gas
- if the smell is inside or outside your home
- where your gas meter is
- if you can still smell gas after you turn the gas off
We have a legal responsibility to complete a gas safety check once a year for all homes with a gas meter or gas pipework. This helps keep you, your family and your neighbours safe from gas and carbon monoxide leaks.
If you stop us from completing your check, you may lose the right to use our repairs service.
Gas safety check appointment
We will send you a letter to let you know when we are coming to complete your check. There must be someone aged 18 or over at your home for this appointment.
Before and during the check you must:
- switch off all appliances
- not smoke inside your home
Rearranging your gas safety check
You cannot cancel your yearly gas safety check, but you can rearrange it. If you think a safety check is overdue or need to rearrange it, call us at once on 0800 5877 809.
This will include details of any:
- faults we find during a check
- actions we or you need to take
You can view the gas safety record for your home within 28 days of a gas safety check. You can only view it online, using My Gas, because we no longer print paper copies.
You will need your 7-digit tenancy reference number and your date of birth. View your gas safety record.
If you cannot view your gas safety record, call 0800 5877 809.
