A leaseholder owns their flat or apartment in a building that Gentoo owns. Your lease allows you to own your flat or apartment for 99 to 150 years.
Your lease will usually include a monthly service charge. Your service charge pays to:
Your lease also includes a £10 ground rent. This is different to the service charge and you pay it once a year. We will send you a letter 30 days before the payment is due.
To meet the terms of your lease and give you reassurance we will:
We want everyone in our neighbourhoods to feel safe and secure. We want to prevent and reduce as much antisocial behaviour, domestic abuse, hate crime and hate incidents as possible.
We will repair and maintain communal areas and the structure of the building. Any repairs needed to the inside of your home are your responsibility.
We will repair the communal areas inside the building, including:
We will repair the structure of the building, including:
We will repair some areas outside of the building, including:
To report a repair, you can:
If you live in a leasehold flat, you can take over and manage the building with the other leaseholders. You can also arrange for a managing agent to take over and manage the building.
To find out more about your right to manage, you can:
You will need written permission from us for any work that changes the structure or outward appearance of your home. You will need written permission to:
You do not need written permission to replace the kitchen. But you do need permission for work that affects the structure of the building, such as replacing pipework.
You do not need written permission for minor work, like decorating.
You must pay £61.50 to get written permission.
Call us on 0191 525 2759 to find out if you need written permission before altering your home.
You must ask us for permission before you get any pet. If you want a pet:
We will consult you of any major repairs or structural changes to the building. We will send you a letter that includes the:
You will have 30 days to respond with any comments or observations.
After the work, we will send you an invoice for your part of the cost.
As part of your lease, you must have all your gas appliances checked once a year by a Gas Safe Registered tradesperson.
We will write to you once a year to remind you that your gas safety check is due and to send us a copy of the certificate. You can email a copy to email@example.com
If you decide to sell your property, we provide information to solicitors about:
This information is in a management pack and costs £120.
If you sell your home less than 5 years after buying it, you will have to pay back a percentage of the discount you received when you bought your home.
You can sublet your home, but you must give us the contact details and managing agent of the tenant living there. To tell us information about who you are subletting the property to, you can: