From 7 April, rent for most of our customers increased by 2.7%. If you’re on Universal Credit, and claiming housing costs to pay your rent, you must let the Department of Work and Pensions (DWP) know of the change in your rent.
To make it easier for you, the DWP will send you a ‘To Do’ notification to your journal this week. You will need to update your rent amount, any eligible service charges or other charges.
You must complete the ‘To Do’ before the end of your Universal Credit assessment period in April 2025. If you don't you will miss out on the money you are due.
If you need help with your journal, please speak to your Neighbourhood Coordinator
If you don’t tell the DWP about your rent increase, your Universal Credit won’t increase to cover your new rent. You could miss out on benefits you are due.
Find more information about Universal Credit
Find out more about rent and service charges for 2025 to 2026
If you receive Housing Benefit you don't need to do anything. We have sent your new charges to your local council, and they will update how much Housing Benefit you get.
If you pay by Direct Debit, we will update it. allpay will send you a letter about how much we will collect from your bank and when we will collect it.
If you pay by standing order, you must update it in your bank account with your new payment amount. If you need a paper form for your bank, call us on 0191 525 2765 or email income.services@gentoogroup.com.
