Complaints are very important to us; they help us to improve our service and offer us the opportunity to learn when things go wrong. If something does go wrong, we will apologise, investigate what happened and work with the customer to make it right.
After working closely with our customers about the policy, we have created a customer friendly version to help understand our complaint process.
Our Customer Voice Team are responsible for investigating and responding to any complaints and they work closely with our customers to solve any issues.
You can read our customer friendly policy by clicking here.
To find out more about what a complaint is and how you can make one, watch the below video.
