Manage your home

Manage your home and tenancy

Here you will find all of the information you need to manage your home and tenancy. From reporting a repair and paying your rent; to finding out more about your gas services and controlling condensation in your home.

Make a payment

There's a number of ways to pay your rent with Gentoo. From pay points to online payments there's a way to suit all. 

Repairs and maintenance

We have a responsibility to maintain your home to a safe and suitable standard. In order to do this, it is vital that we deliver both a planned and responsive approach to Repairs and Maintenance.

Safety in your home

It is important to us that you are safe in your home and neighbourhood. You’ll find information here about gas, fire and electrical safety.

Properties with potential damp

If your property has high levels of humidity or black mould and you believe your home is damp, we have a specialist team at Gentoo to investigate this.  You can report damp in your property via our website here, or by calling 0191 525 5000 and selecting option two.  Our specialist team  Our speci

Living in an apartment, flat, sheltered accommodation or an extra care scheme

Residents can have different lifestyles. Some may work shifts and others will be at home during the day. Please try and be tolerant of your neighbours and their lifestyles.

DIY videos

This section of our website is dedicated to helping you manage your home and repairs more efficiently.

Central heating

If your hot water or central heating fails to work, there are some simple checks you can make before you report a repair.

Washington district heating operational information

In Washington almost 1,019 households receive their heating and hot water from a District Heating system in the Oxclose, Albany and Fatfield areas. 

Ending your tenancy

You must not move out of your home without telling us first. If you want to end your tenancy you must give us at least four weeks’ written notice.