Group Board Scorecard
We report our progress to our Group Board every quarter through our Corporate Strategy Scorecard, and every six months through a full report.
We know our customers
% of customers who say they are satisfied with Gentoo's overall service
- Actual: 80%
- Target: 85%
% of customers who are satisfied with Gentoo's repairs service
- Actual: 79%
- Target: 85%
% of customers who are satisfied that Gentoo makes a positive contribution to their neighbourhood
- Actual: 70%
- Target: 85%
We provide great homes
% of eligible properties with a current Landlord Gas Safety Record
- Actual: 99.99%
- Target: 100%
Number of overdue remedial actions arising from a Landlord Gas Safety Check
- Actual: 3
- Target: 0
Number of new homes sold by Gentoo Homes
- Actual: 85
- Year to date target: 120
% of domestic properties with a current electrical installation condition report
- Actual: 95.93%
- Target: 100%
Number of overdue remedial actions arising from a domestic electrical installation condition report
- Actual: 90
- Target: 0
Number of new homes built for affordable rent and shared ownership
- Actual: 26
- Year to date target: 114
% of non-domestic properties with a current fire risk assessment
- Actual: 100%
- Target: 100%
Number of overdue actions arising from a tire risk assessment
- Actual: 3
- Target: 0
% of homes with an energy performance rating of C or above
- Actual: 72.03%
- Target: 70%
% of homes that meet the requirements of the Decent Homes Standard
- Actual: 99.44%
- Target: 100%
We are a great place to work
% of colleagues who would recommend Gentoo as a great place to work
- Actual: 69%
- Target: 80%
Colleague turnover rate
- Actual: 10.5%
- Target: 7.5%
% of colleagues who believe Gentoo is committed to their health and safety
- Actual: 70%
- Target: 75%
We spend our money wisely
Overall operating margin
- Actual: 20.6%
- Target: 20%
Social housing lettings operating margin
- Actual: 25.1%
- Target: 20%
EBITDA MRI IC
- Actual: 100.2%
- Target: 100%