How are we doing?

We measure our success to track and challenge the progress we are making against our priorities and strategic objectives.

Group Board Scorecard

We report our progress to our Group Board every quarter through our Corporate Strategy Scorecard, and every six months through a full report.

Customer Committee Scorecard

Our Customer Committee ensure that consumer standards are being met, value for money is being achieved and excellent services are being delivered. We report our progress to them every quarter.