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We are a housing association that provides homes for more than 60,000 people.

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Gentoo Building Doxford Park

Website essential maintenance

We are carrying out essential maintenance on our website today (28 August). During this time, customers will not be able to pay their rent on our website or on the phone.
Customers can still pay using their Allpay card at the post office or pay point outlets. Thanks for your patience. 
Featured article

Construction work begins on site for new Gentoo depot at Eastgate Point
29 July 2025

We're delighted construction work has begun to build our brand-new depot and office at Eastgate Point in Hendon. 

The depot forms part of a wider development led by Promenade Properties, with construction managed by Hewitson Group and architectural design by Building Design Northern (......

Latest news

20 August 2025

Changes to how we let our new build homes

We know that finding a home in Sunderland is becoming more difficult. Right now, 19,484 people ar...

19 August 2025

New housing model to enhance customer support

We have launched a new housing model that will transform how we deliver services to customers and...

14 August 2025

Our New Customer Engagement Strategy

We’re proud to announce the launch of our new Customer Engagement Strategy for 2025–2027: Empower...

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