Hate crime and hate incidents

We do not allow hate crimes or hate incidents in any form. We want everyone to feel safe and secure in their home and neighbourhood. Any information you give us is confidential unless we are legally required to report it.

Protected characteristics

Nobody should be treated less favourably because of their:

  • age
  • gender reassignment
  • marriage or in civil partnership
  • pregnancy or maternity
  • disability
  • race including colour, nationality, ethnic or national origin
  • religion or belief
  • sex
  • sexual orientation

Find out more about neighbourhood safety help and support.

Reporting hate crime and hate incidents

We deal with all claims confidentially and as a priority.

To report hate crime and hate incidents, you can:

If you need urgent support or are in an emergency, you can call the police on 999 or 101. You can also register with emergencySMS so you can send text messages to the police.

What we class as hate crime

Hate crime can happen to anyone who has a protected characteristic.

Hate crime is a criminal offence and it breaches the conditions of our tenancy agreements.

Hate crimes can include:

  • abusive or threatening behaviour
  • assault
  • bullying and harassment
  • inciting others to commit hate crimes
  • physical violence
  • property damage
  • robbery

This often makes people:

  • feel frightened for their own safety
  • feel humiliated or ridiculed
  • lose their self-confidence

It can also cause financial hardship if their home or belongings are damaged.

What we class as hate incidents

A hate incident is not a criminal offence but may feel one to those involved. A hate incident that includes harassment is a crime.

Hate incidents include:

  • abusive phone or text messages
  • hate mail
  • hoax calls
  • malicious complaints
  • threats of violence
  • verbal abuse like name calling and offensive jokes