Former tenant arrears

If your tenancy has ended with outstanding arrears, we will work with you to agree a plan that that works for you and your finances.

Arrears

If you have arrears from a former tenancy, it may stop you from being a Gentoo tenant in the future. This is regardless of when your tenancy ended.

If you are in financial hardship and find it difficult to pay your arrears, we will work with you to set up a payment plan that that works for you and your finances.

If you do not pay former tenant arrears

If you do not pay any outstanding debts when your tenancy has ended, we may:

  • use our own recovery procedures
  • take you to small claims court and you may have to pay court costs
  • instruct your employer to deduct money directly from your salary
  • refer your case to a debt collection agency
  • use a tracing agency to find out where you live if you do not leave a forwarding address, which will be recorded in your credit history

Paying your arrears

Find out about the ways you can pay rent and other charges.

Get help and support

If you are in financial hardship or need advice to help you work out your debts and how you might pay them, contact a debt advisor. You can get free, impartial and non-judgemental advice from: