Awaab's Law: Consultation on timescales for repairs in the social rented sector

Everyone deserves to live in a home that is decent, safe and secure. Awaab’s Law, which was introduced in the landmark Social Housing Regulation Act 2023, requires landlords to investigate and fix reported health hazards within specified timeframes. 

The purpose of this consultation is to set those timeframes, and government is seeking views from across the sector. The new rules will form part of a tenancy agreement, so that tenants can hold landlords to account by law if they fail to provide a decent home. 

In the consultation, the government is asking for views on: 

  1. timescales for initial investigations of potential hazards;   
  2. requirements to be placed upon landlords to provide written summaries of investigation findings;  
  3. timescales for beginning repair works;  
  4. timescales for completing repair works;  
  5. timescales for emergency repairs;  
  6. the circumstances under which properties should be temporarily decanted to protect residents’ health and safety; and  
  7. requirements to be placed upon landlords to maintain adequate record keeping throughout repair works  

Consultation closes Tuesday 5 March 2024 

To have your say, you can: 

Complete the online survey (this is the government’s preferred way to receive responses)  

Email your response to the questions to: socialhousingsafety@levellingup.gov.uk. 

Respond in writing. If you are responding in writing, please make it clear which questions you are responding to by stating which question number your response, or each part of your response, relates to.  

Written responses should be sent to:  

Awaab’s Law Consultation 
Social Housing Quality and Residents Division 
Department for Levelling Up, Housing and Communities  
3rd Floor, Fry Building  
2 Marsham Street 
London  
SW1P 4DF 

 

Latest articles

Cricketers Hill, Carley Hill CGI for illustration purposes only
25 September 2024

Shared Ownership with Gentoo – a more affordable way to buy a home

We are supporting residents with an affordable home ownership option, offering a proportion of ho...

18 September 2024

We have welcomed 28 brand new apprentices in their biggest intake to date

We have welcomed 28 apprentices to the organisation this week, which is the biggest intake the or...

13 September 2024

Be in to win!

We’ve launched a new campaign to encourage customers to be home for their repair’s appointment to...