Closing date is 9am, Friday 8 September 2023
We are looking for a Director of Customer to help us deliver not only our overarching Corporate Strategy, but also our Tenant and Communities Strategy which shapes how we work alongside our customers, neighbourhoods, and communities.
This is a newly created role responsible for circa 300 colleagues, a rent roll of around £136 million, and the strategic and operational direction of Gentoo’s full housing service. This is a key role in our Senior Leadership team to ensure we achieve our vision and deliver outstanding services to our customers and communities.
We are a Registered Provider of Social Housing with 28,500 homes in Sunderland and over 1,000 amazing colleagues. Our core purpose is to provide safe and decent homes for our current and future customers, and we are passionate about providing a great service to our colleagues and the 60,000 people in the City of Sunderland who live in our homes.
This is a new era for Gentoo. We have just refreshed our Corporate Strategy and have six priorities: we know our customers; we provide great homes; we help communities to thrive; we are a great place to work; we spend our money wisely; and we are well governed. We have new values developed by our colleagues for our colleagues - people are at the top of our agenda.
A background in social housing isn’t essential, although you will commit to working towards the Chartered Institute of Housing Professional Qualification. Highly ambitious, performance driven and with an impressive track record of delivering change and transformation in a regulated and customer-focused environment, you will bring to Gentoo your fantastic people and leadership skills and a determination to keep improving and modernising services to our customers. A natural influencer, you’ll be accomplished at developing partnerships with a wide range of external organisations.
Diversity of all types is welcome and wanted at Gentoo – we believe by working together as a team we get the best of everyone’s background, experience and skills.
For a confidential discussion, call GatenbySanderson:
Nick Roberts on 07393 013 697
Ellie Masters-Gregory on 07867 455 223
