We are changing our telephone system to make it easier for tenants to call us. From Friday 30 September, our local offices will no longer have individual phone numbers. The number tenants can call us on for all enquiries is 0191 525 5000.
If tenants try to call any of our local office numbers that do not end in 5000, they will hear a message telling them to call 0191 525 5000.
When tenants call 0191 525 5000, they have the option to select:
- 1 to pay your rent or other charges
- 2 for anything to do with repairs
- 3 to speak to someone about finding a new home or your current application
- 4 for all other housing queries
- 5 to speak to someone about anything else
After midday on Fridays, option 3 and 4 will be unavailable. Between midday and 5pm, the options will be:
- 1 to pay your rent or other charges
- 2 for anything to do with repairs
- 3 to speak to someone about anything else
Tenants who select option 3 will be directed to our Allocations Team, and tenants who select option 4 will be directed to staff in Housing.
If you are writing letters or any other communication to tenants that needs to include a contact number, the number will need to be updated to 0191 525 5000 or your work phone number.
The process has been redesigned to improve efficiency and allow tenants to speak to colleagues who can answer their queries.
