We are changing our office numbers

We are changing our telephone system to make it easier for you to call us. From Friday 30 September, our local offices will no longer have individual phone numbers. The number you can call us on for all enquiries is 0191 525 5000.

If you try to call any of our local office numbers that do not end in 5000, you will hear a message telling you to call 0191 525 5000 where we will help you in any way we can.

When you call 0191 525 5000, you have the option to select:

  • 1 to pay your rent or other charges
  • 2 for anything to do with repairs
  • 3 to speak to someone about finding a new home or your current application
  • 4 for all other housing queries
  • 5 to speak to someone about anything else

Our phonelines are open 8:30am to 5pm Monday to Friday. After midday on Fridays, option 3 and 4 will be unavailable. Between midday and 5pm, the options will be:

  • 1 to pay your rent or other charges
  • 2 for anything to do with repairs
  • 3 to speak to someone about anything else

You can still visit your local office.

Latest articles

Gentoo support hundreds of customers in annual Easter campaign
27 March 2024

Gentoo support hundreds of customers in annual Easter campaign

Our annual Easter campaign has supported hundreds of our customers across Sunderland this week. I...

Person carrying large roll of loft insulation on shoulder
21 March 2024

Hundreds of homes to become more energy efficient thanks to £2.845m SHDF award

Hundreds of Gentoo homes across Sunderland are set to be made more energy efficient after Gentoo ...

4 people at new construction site launching Gentoo Skills Academy
21 March 2024

New construction and housing trades academy launched in Sunderland

An innovative new skills partnership that bridges the gap between education and the world of work...