Critical services for tenants to continue throughout latest Government restrictions

The UK Government has announced new nationwide restrictions and as a frontline organisation we want to reassure you that we will continue to provide critical services to tenants.

We realise that there are more than 60,000 tenants who rely on us for a safe and secure home and we will continue to operate services in a COVID Secure way. This includes:

Housing and tenancy services

Property maintenance

If you have a prearranged repair appointment, this will continue as planned and there is no need to cancel. Gentoo tradespeople will call you in advance of arriving at your home to identify the location of the repair. Please ensure the area is well ventilated with windows and doors open where possible.

Our tradespeople will wear a face covering when entering your property (excluding those with medical exemptions) but may remove this when carrying out their duties. For your safety, please ensure you maintain a safe two metre social distance from our employees.

If you do not feel comfortable inviting people into your home, you may wish to contact us and rearrange your appointment for a later date.

If you have tested positive for COVID-19 or are showing any symptoms of the virus, please contact us as soon as you can prior to your appointment.

Property investment

New homes

 Please take care and stay safe. 

Latest articles

4 August 2022

Our Athenaeum and Havelock offices are moving to City Hall

Our Athenaeum and Havelock offices will permanently close on Friday 12 August. Our new office at ...

Emily Cox MBE with Keith Loraine OBE.
28 July 2022

We have appointed Emily Cox MBE as our new Chair to replace Keith Loraine OBE

The Gentoo Group Board has appointed Emily Cox MBE as the successor to our retiring Chair, Keith ...

28 July 2022

We are holding drop-in sessions across the city to support tenants and residents

You do not need to book an appointment.

Come along to speak to one of our Neighbourhood Co...