Universal Credit is a new benefit for people of working age who are sick, unemployed and looking for work, or working but on a low income.
Universal Credit will eventually replace Housing Benefit, Income-based Jobseeker’s Allowance, Income-related Employment and Support Allowance, Income Support, Child Tax Credit and Working Tax Credit.
From 2 November 2015 Universal Credit will start to be rolled out in Sunderland. This is only for single people making new claims.
If people are already claiming working-age benefits, they carry on as normal until they are notified by the Department of Work and Pensions (DWP).
Universal Credit is only available to people who are of working-age (people aged 18 and over and under pension credit age).
HOW CAN CUSTOMERS PREPARE?