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Here you will find all of the information you need to manage your home and tenancy. From reporting a repair and paying your rent; to finding out more about your gas services and controlling condensation in your home.
We care about our customers and their well-being. Find all you need to know about the products and services that we can offer you as a tenant. You will also find information on how we can help to keep you safe, our approach to anti-social behaviour and lots more.
We like to make it as easy as possible for our customers to contact us so we provide you with a range of options to chose from.
Local office numbers:
Athenaeum - 0191 525 5001
Havelock - 0191 525 5002
Southwick - 0191 525 5003
Silksworth - 0191 525 5004
Houghton - 0191 525 5005
Concord - 0191 525 5006
The Galleries - 0191 525 5007
Customers inspect an estate with the Gentoo staff on a walkabout of Barmston.
All 5 focus groups come together to meet and consider local issues and to work with Gentoo to suggest areas where attention could be focused and our services improved for the local communities.
Philadelphia CCC Beer and Music Festival returns for 2018!! The music festival is on the week-end of Friday 29th June - Sunday 1st July. It kicks off at 4.30 pm on the Friday while on the Saturday and Sunday, it begins at noon. There are live bands all week-end. Tickets available from the clubhouse or phone Paul on 0191 5841348. The recently superbly refurbished function room is available to hire for parties of any description.
Free clothing resources for adults, children and babies. facebook@washingtoncommunityclothing - zoe/kim 07432015058
Customers inspect the estate with staff from Gentoo.
If you would like to know more about what Gentoo does, then you may be interested in our regular Information and Knowledge sessions. These events are open to anyone and provide an opportunity for customers to hear from Gentoo about specific services and current issues affecting the housing sector. This session on 4 July 2018 is on repairs and maintenance.
We have five geographical customer-led Local Area Focus Groups. The purpose of these groups is to consider local issues and to work with Gentoo to suggest areas where attention could be focused and our services improved for the local communities. The Local Area Focus Groups meet every two months and anyone living in the area is welcome to attend. If you are interested in joining your Local Area Focus Group then please contact your local Community…
Customers and Gentoo staff inspect the Grange Estate together. If you would like more information please contact your Community Partnership Coordinator.
We encourage our customers to get involved and help us to maintain our estates and neighbourhoods. We hold regular Rate Your Estate activities where customers actively inspect our estates, identify issues and report these back to the local Gentoo staff. We also encourage other community initiatives such as Love Where You Live, general estate tidy ups and gardening competitions. If you are interested in being involved in Rate Your Estate or other …
