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Here you will find all of the information you need to manage your home and tenancy. From reporting a repair and paying your rent; to finding out more about your gas services and controlling condensation in your home.
We care about our customers and their well-being. Find all you need to know about the products and services that we can offer you as a tenant. You will also find information on how we can help to keep you safe, our approach to anti-social behaviour and lots more.
We like to make it as easy as possible for our customers to contact us.
Local office numbers:
Athenaeum - 0191 525 5001
Havelock - 0191 525 5002
Southwick - 0191 525 5003
Silksworth - 0191 525 5004
Houghton - 0191 525 5005
Concord - 0191 525 5006
The Galleries - 0191 525 5007
We have five geographical customer-led Local Area Focus Groups. The purpose of these groups is to consider local issues and to work with Gentoo to suggest areas where attention could be focused and our services improved for the local communities. The Local Area Focus Groups meet every two months and anyone living in the area is welcome to attend. If you are interested in joining your Local Area Focus Group then please contact your local Communit…
The Active Sunderland BIG Bike Ride is an established event in the regional cycling calendar and is now in its sixth year. Well over 3,000 cyclists of all ages have taken part since it began. We are waiting for more detail about this years event which usually comprises four alternative rides to suit differing degrees of ability. - See more at: http://www.experienceithere.co.uk/events/active-sunderland-big-bike-ride#sthash.AThddNQX.dpuf
You’re invited to our Information and Knowledge Session. This month’s subject is looking after your Neighbourhood. It will be a very informative session and we would be delighted if you’re able to attend. Wednesday 13 July 2016 Skyline Centre, Houghton-le-Spring (Large Training Room) 1.00pm start (finish approx 3pm) If you would like further information, or have any queries, please contact Katie Dunbar on 0191 525 5334 or email communityteam@…
These session are for all customers to give you information and knowledge on our services. This session is around our Repairs and Maintenance service
Voids CHAIN (Customer Helping Achieve Improvements Now) to discuss the proposed role of customers carrying out periodic checks of void properties.
The Friends of Sulgrave Annual General Meeting. Everyone is welcome.
10am - 12pm Emperor Board Room
Houghton and Hetton Local Focus Group 10:00am-12:00pm
We would like to invite you to our next Information and Knowledge session The session, which will focus on TPAS will be led by Louise Thompson, Operations Manager at TPAS. Louise will be discussing membership benefits and sharing TPAS news. TPAS are a not-for-profit organisation who are dedicated to improving tenant engagement standards across the country. They bring tenants, landlords and contractors together through a wide range of services, …
We have a Information and Knowledge session on Equality and Diversity.
Embrace change and join us at the largest gathering of involved tenants in the country. This year the conference is set around the theme of ‘Change’, which will examine change to housing, change to how engagement is delivered, change in communities and dealing with change to your role. As the country’s leading experts in tenant and community engagement, we will bring inspiring keynote speakers, experienced workshop leaders and topical interacti…
These free member’s exclusive events are open to tenants and staff members alike and is a great way to network and share good practice with other like minded tenants and officers in your area. Hear about good practice in tenant engagement from key speakers including housing sector professionals and tenants. There is also an opportunity to hear about what is going on nationally and we always build in time for you to meet and have a chat with one…
You’re invited to our Information and Knowledge Session. This month’s subject is Asset Management. It will be a very informative session and we would be delighted if you’re able to attend. Wednesday 13 September 2016 Skyline Centre, Houghton-le-Spring (Large Training Room) 10.00pm start (finish approx 2pm) If you would like further information or have any queries, please email communityteam@gentoogroup.com.
You’re invited to our Information and Knowledge Session. This month’s subject is 'Customer'. It will be a very informative session and we would be delighted if you’re able to attend. Wednesday 04 October 2017 Skyline Centre, Houghton-le-Spring (Large Training Room) 10.00am start (finish approx 11.30am) If you would like further information or have any queries, please email communityteam@gentoogroup.com.
You’re invited to our Information and Knowledge Session. This month’s subject is 'Safeguarding'. It will be a very informative session and we would be delighted if you’re able to attend. Wednesday 15 November 2017 Skyline Centre, Houghton-le-Spring (Large Training Room) 10.00am start (finish approx 11.30am) If you would like further information or have any queries, please email communityteam@gentoogroup.com.
Thank you for contacting us, we will be in touch as soon as possible.
