Our responsibilities and services
We continuously measure and monitor our services to make sure we maintain the highest standards possible.
Setting rents and service charges
Every March, we tell customers and leaseholders what their rent and yearly service charges are. We set rent and service charges based on government guidelines.
Tenancy fraud
Tenancy fraud is someone illegally living in a property they are not entitled to. It stops people who are waiting for a property from getting a home.
Former customer arrears
If your tenancy has ended with outstanding arrears, we will work with you to agree a plan that that works for you and your finances.
Information for leaseholders
A leaseholder owns a flat in a building that Gentoo owns. Your lease contains the terms and conditions you agree to follow.
Stock condition surveys
A Stock Condition Survey is an inspection of the inside and outside of your home. The inspection helps us to assess the condition of your home and plan future investment works
Energy performance certificate assessments
An Energy Performance Certificate (EPC) measures the energy efficiency of your home and rates it on a scale, with A being the most energy efficient to G being the least efficient. We complete EPC surveys in order to provide you with a warm, comfortable home that is affordable to heat.
