If you have a HomeHunt account
You must register and fill in an application form so you can rent a home from us.
Before you register
Make sure you have your:
- address history for the last 5 years
- National Insurance number if you have one
Your National Insurance number is on benefit letters, payslips and P60s. It is formatted like ‘QQ123456C’.
You will also need details about:
- any housing and support needs
- your income and employment
- any savings and property equity
- your offending history and criminal convictions
- other people who will live with you, including their National Insurance numbers if they are 16 years old or older
Register for a HomeHunt account
Once you have an account, you must fill in a Gentoo application form.
The application form asks if you would like to register with a specific landlord. Select ‘Yes’ and ‘Gentoo’ so you can apply for our available properties.
It also asks you for your permanent address, this is where you are living now. If you leave this blank, it will ask for a correspondence address.
Housing needs and allocation bands
We use the information in your application form to put you in an allocation band based on your housing needs. We may ask you for evidence to help put you in the correct band.
We automatically add you to band 3 so you can start bidding for a home as soon as possible. Once we have reviewed your application, we will contact you if your band has changed. Your band will also be in your HomeHunt account.
If you cannot bid for a home, it may be because your application is not complete or information needs updating.
The 4 allocation bands
Band 1+ is for people who live in a Gentoo renewal area. This is where properties need major improvements.
Band 1 is for people who have a legal or urgent need of housing and need to move at once.
Band 2 is for people who have a priority housing need.
Band 3 is for people who have general housing needs. This includes people who live outside of Sunderland.
If you disagree with your allocation band
You have the right to ask for a review of your allocation band.
If you are a Gentoo tenant and you want to ask for a review of your allocation band, call 0191 525 5000 and select option 3.
If you live outside of Sunderland, contact your local council and they will be able to change your allocation band.
Bidding for a property
We advertise available properties every Wednesday at 2pm. Each advert runs for 7 days until midday the following Wednesday.
You can bid for up to 5 properties a week. Each week starts when we advertise our available properties. You must bid for or get help to bid for properties on HomeHunt.
Withdrawing your bid
If you are no longer interested in a property that you have bid on, you must withdraw your bid before the advert closes.
You can use HomeHunt to withdraw a bid or call 0191 525 5000 and select option 3.
Support is available
Your local office can support you if you:
- do not have a computer or access to the internet
- have any questions about your allocation band
- need help to fill in the online application form
If you need support or have any questions, you can:
- 0191 525 5000 and select option 3
- visit your local office
- use the get help with HomeHunt form
- email any questions about the application to firstname.lastname@example.org