You must register and fill in an application form so you can rent a home from us.
Make sure you have your:
Your National Insurance number is on benefit letters, payslips and P60s. It is formatted like ‘QQ123456C’.
You will also need details about:
Once you have an account, you must fill in a Gentoo application form.
The application form asks if you would like to register with a specific landlord. Select ‘Yes’ and ‘Gentoo’ so you can apply for our available properties.
It also asks you for your permanent address, this is where you are living now. If you leave this blank, it will ask for a correspondence address.
We use the information in your application form to put you in an allocation band based on your housing needs. We may ask you for evidence to help put you in the correct band.
We automatically add you to band 3 so you can start bidding for a home as soon as possible. Once we have reviewed your application, we will contact you if your band has changed. Your band will also be in your HomeHunt account.
If you cannot bid for a home, it may be because your application is not complete or information needs updating.
Band 1+ is for people who live in a Gentoo renewal area. This is where properties need major improvements.
Band 1 is for people who have a legal or urgent need of housing and need to move at once.
Band 2 is for people who have a priority housing need.
Band 3 is for people who have general housing needs. This includes people who live outside of Sunderland.
You have the right to ask for a review of your allocation band.
If you live outside of Sunderland, contact your local council and they will be able to change your allocation band.
We advertise available properties every Wednesday at 2pm. Each advert runs for 7 days until midday the following Wednesday.
You can bid for up to 5 properties a week. Each week starts when we advertise our available properties. You must bid for or get help to bid for properties on HomeHunt.
If you are no longer interested in a property that you have bid on, you must withdraw your bid before the advert closes.
You can use HomeHunt to withdraw a bid or call 0191 525 5000 and select option 3.
Your local office can support you if you:
If you need support or have any questions, you can: