We want to get to know you better so we can provide better services over time.
Over the next few weeks, you might receive a short survey from us. It will remain open so you can complete it at a time that suits you.
If we have your email address or mobile number, we’ll send you a link to the survey. This link is unique to you.
The survey asks about things like your background and personal circumstances. This is sometimes called protected characteristics and could include things like age, disability or ethnicity.
Taking part is completely optional, and you can skip any question.
Why we’re doing this
We don’t always have a full picture of the people we support, and that makes it harder to shape services around what customers need over time.
By understanding more about our customers, we can:
- make sure our services are fair for everyone
- improve how accessible our services are
- better understand where support is needed
- tailor services to meet different needs
This helps us make better decisions, improve services over time, and provide the right support at the right time.
Keeping your information safe
Your information will:
- be kept secure
- only be used to improve our services
- never affect your tenancy or the services you receive
As a thank you for taking part, everyone who completes the survey will be entered into a monthly draw to win a £100 voucher. Terms and conditions apply.
FAQs
Do I have to complete the survey?
No. Taking part is completely optional. You can also skip any question you don’t want to answer.
Why are you asking for this information?
We want to make sure our services are fair, accessible and meet the needs of all our customers. This information helps us understand where we can improve.
Why have I received a link?
If we have your email address or mobile number, we’ll send you a link to the survey. This link is unique to you, so you can safely access your survey.
Is this really from Gentoo?
Yes. If you’ve received a message from us with a survey link, it is a genuine communication from Gentoo.
How long will the survey take?
The survey is short and should only take a few minutes to complete.
What if I don’t want to answer some questions?
That’s completely fine. You can skip any question you don’t want to answer.
What will you do with my information?
We’ll use it to improve our services, make them more accessible, and better support our customers.
Will this affect my tenancy or services?
No. The information you share will not affect your tenancy or the services you receive.
Can I complete the survey later?
Yes. The survey will remain open, so you can complete it at a time that suits you.
Can I change my answers later?
Yes. Please speak to your Neighbourhood Coordinator who will be able to do this. You can update your information at any time.
