All services continue under new local COVID-19 restrictions

Following the new COVID-19 restrictions in place across the North East, we want to make tenants aware that we are continuing to deliver our services as normal.

We have worked hard to ensure our offices and depots are COVID secure and have implemented robust Safe Systems of Work to allow our trades people to carry out work in tenants’ homes.

Our colleagues will continue to follow these procedures to ensure the safety of tenants during the pandemic. Our staff who attend these repairs will notify tenants prior to their arrival, maintain a safe distance from the occupant and use all necessary personal protective equipment (PPE).

If anyone in your household has coronavirus symptoms, has tested positive or is self-isolating please make us aware in advance of any visits to your home.

You can report a repair here or by calling 0191 525 5000 and selecting option two.