Vital core services will continue under new restrictions

Ahead of new nationwide restrictions being introduced from Thursday (5 November) until Wednesday 2 December, we are pleased to confirm that we will continue to support tenants with vital core services during this time.

In line with the Government’s guidelines for the property and construction sectors, we will continue to deliver vital core services, including:

  • We will continue to collect rent and allocate properties as we are now
  • We will be closing our offices to the public, with pre-arranged appointments for tenants only and no other external visitors allowed
  • Our property investment schemes will continue to be delivered as they are now
  • Our property maintenance and estates services will continue to be delivered as they are now
  • Our home safety checks and fire risk assessments will continue to take place as they are now
  • Our construction sites will continue to fully operate
  • Gentoo Homes sales offices will remain open, with pre-arranged appointments for visitors only
  • We will also support the Government’s re-emphasis on its ‘stay at home’ message, with staff encouraged to work from home where possible.

Our Chief Executive Officer, Nigel Wilson, said:

“The health, safety and wellbeing of our tenants, residents and colleagues is our priority and in line with the Government’s guidance, we will continue to provide our key core services under existing robust COVID-19 Safe Systems of Work that have been in place over the last few months.

“It’s important that we continue to support our tenants, and we will review our arrangements in line with the timescales outlined for the new restrictions by the Prime Minister.”

Our employees who are required to attend properties during the new restriction period, will notify tenants prior to their arrival, maintain a social distance and use all necessary personal protective equipment (PPE) when they are required to.

In line with the timescales outlined by the Government these changes will be in effect until Wednesday 2 December, at which point we will review our arrangements.

If you are a tenant or resident and have any concerns, you should contact your Neighbourhood Coordinator directly. You can find the contact details of our Neighbourhood Coordinators here.