Our Christmas opening hours 2020

During the Christmas period we will be operating revised opening hours. If you need to contact us in an emergency you can still call us as normal and speak to our out of hours team. Find your local office number here.

Due to the current restrictions our local offices remain closed to the public, but our repairs telephone line will be open during the times below:

24 December - 8am - 3pm
25 December - CLOSED
28 December – CLOSED (Bank Holiday)
29 December – 8am-4pm
30 December – 8am-4pm
31 December – 8am-3pm
1 January – CLOSED (Bank Holiday)
4 January- Normal opening hours

Please note, the telephone lines for our local offices will re-open on Monday 4 January.



We will be continuing to respond to emergency repairs throughout the festive period. If you believe your repair is an emergency, please contact us on 0191 525 5000.

We class an emergency as any of the following:

  • Total loss of power (not including power cuts in the area or loss due to pre-payment meter credit running out)
  • Water leaks that cannot be contained
  • Water on electrics
  • No power to medical equipment e.g. stair lifts.
  • External communal doors not opening or closing
  • Full sounding fire alarms
  • Blocked toilet (if only one toilet in the house)   
  • Exit door or ground floor window not secure

More information on our emergency repairs programme can be found here.


HomeHunt property adverts will run for two weeks over the festive period from Wednesday 23 December 2020 to Wednesday 6 January 2021 at 12 noon.

The cycle will then change to weekly, starting every Wednesday thereafter. You can log onto or register for Homehunt here

Merry Christmas and Happy New Year from everyone at Gentoo!