We’re delighted to announce that we were highly commended at this year’s UK Housing Awards for our outstanding approach to Income Management.
The award recognises our successful approach to sustaining a high level of income collection, made possible through our dedicated support services such as the Money Matters Team.
Since 2014, they have supported 6,861 financially vulnerable customers, assisting them to access over £2 million worth of unclaimed benefits and over £880,000 in discretionary housing payments.
The work of our support services helps to promote greater tenancy sustainability by improving the customer’s ability to pay, therefore maximising income collection.
The awards are organised annually by Inside Housing and the Chartered Institute of Housing and look to recognise excellence across the housing sector.
A full list of this year’s winners can be found here