News

9Feb
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Gentoo thank customers for feedback

Three Gentoo customers have become the lucky winners of One4all gift cards after taking part in our online survey.

Mr K Malarkey, Lesley Elliott and Susan Carol took away £100, £50 and £25 gift vouchers for providing their feedback on our foldout Customer Annual Report.

Every year we produce a Customer Annual Report. This provides an update on how we have performed across all of our housing and neighbourhood services.

This year, we produced a small fold out document that was sent to every single one of our customers with their rent statement in October. We worked with a group of customers to ensure that the information contained was interesting, informative and accessible. This document includes headline performance information that customers felt was relevant to them.

As this year was the first time we have produced a document of this type we wanted to make sure customers were involved from the outset. A range of customers were involved extensively from the start, providing feedback on the layout, colours and information that was included in the document.

Once the report had been published we asked customers to fill in an online survey to provide feedback. All participating customers who completed the survey were entered into a prize draw to win the vouchers.

We’d like to take the opportunity to say a big thank you to customers for taking part in the survey. Their valuable feedback will enable us to ensure future Customer Annual Reports are suitable and enjoyable for customers.

The next Customer Annual Report will be published in October 2016.