We have been recognised for putting people and customers first with Shine Foundation Award

We have been awarded the Shine Foundation Award by the North East Mayoral Strategic Authority, recognising our commitment to good employment practices and creating a positive workplace where colleagues can thrive.


The Shine programme celebrates employers across the region who demonstrate strong workplace practices and a commitment to supporting their people.


The award reflects our ongoing focus on creating an inclusive, supportive and rewarding working environment where colleagues can develop their skills and make a positive difference to customers, communities and each other.


It also highlights the importance we place on colleague wellbeing, development and engagement, helping us to remain a great place to work and continue attracting and retaining talented people.


Commenting on the achievement, Susan Fulton, Executive Director of Customer, People & Engagement, said:
"We're incredibly proud to have received the Shine Foundation Award. This recognition belongs to our colleagues, whose dedication, compassion and commitment make a real difference to our customers every day.

“At Gentoo, our people are at the heart of everything we do. They go above and beyond to support our customers, strengthen our communities and deliver the services people rely on. Without them, we simply wouldn't be Gentoo.


“We're committed to creating an environment where colleagues feel valued, supported and empowered to thrive, so it's fantastic to see their contribution recognised through this award."


The North East Mayoral Strategic Authority (North East MSA) was formed on 7 May 2024. It is led by Elected Mayor Kim McGuinness and the Cabinet and covers the seven local authority areas of County Durham, Gateshead, Newcastle, North Tyneside, Northumberland, South Tyneside and Sunderland. For more information, visit https://shine.northeast-ca.gov.uk/

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