We’ve listened to feedback from customers about how we communicate, and from what you’ve told us, we know that reminders can be helpful when managing appointments.
To support this, we’ll be introducing automated reminder calls for some appointments, including plastering, loft insulation and glazing.
These calls, which you’ll receive two working days before your appointment, are there to remind you so you can make sure someone is at home to let our colleague carry out the work.
If you need to rearrange or no longer need your appointment, just contact us as usual on 0191 525 5000.
