Over the past couple of months, we’ve seen a rise in third-party legal firms contacting our customers about repairs claims. These companies don’t work with us and if you do engage with these companies, you could end up losing thousands of pounds.
These ‘no win, no fee’ arrangements often turn out to be nothing of the sort, with charges buried in lengthy legal contracts. You could be charged thousands of pounds if you leave the agreement, and even if successful, the payment to you, the customer can be quite small compared to the solicitor’s costs.
If the claim is unsuccessful, you can be liable for legal fees, which could total several thousands of pounds.
Here's some examples we have been made aware of from customers recently:
Example 1
A customer received a visit from someone she believed was from Gentoo. The customer believed the purpose of the visit was to find out more information about any outstanding repairs.
As time progressed, it became clear that this was not the case, and the original visit was in fact from a third-party legal firm. The customer has since contacted Gentoo and asked for our support to end the process with the third-party legal firm.
Example 2
If you do have an ongoing repair or you need some advice, we’re here to help, contact us by phoning 0191 525 5000 or message us directly on Facebook.
